About
The Boys & Girls Clubs and YMCA of Greater Waterville at the Alfond Youth & Community Center, located at 126 North St, Waterville, ME 04901, USA, is a comprehensive community hub. It offers a wide range of programs and services focused on youth development, healthy living, and social responsibility for people of all ages. The center provides various recreational, educational, and wellness activities, including aquatics, fitness, and after-school programs, aiming to build strong kids, strong families, and strong communities.
The Alfond Youth & Community Center features two pools: the Therapy Pool, which is maintained at a comfortable 92 degrees Fahrenheit, and the Competition Pool, which is kept at 78 degrees Fahrenheit.
What are people saying (AI review summary)? The reviews for the YMCA present a mixed but predominantly negative picture of member experiences. While one member highly praises the 'Unified' program at the YMCA of Waterville for fostering community, providing healing, and offering positive social and physical engagement, most other feedback is critical. Frequent complaints highlight rude, abrasive, and unhelpful staff interactions across various departments, including lifeguards, receptionists, and gym workers. Specific issues include staff providing inaccurate information (e.g., pool schedules), wasting members' time, failing to deliver promised reimbursements, and exhibiting unprofessional behavior (e.g., being on phones, not addressing unclean equipment). These negative experiences have led several members to cancel memberships, withdraw their children from programs, and express strong dissatisfaction with the level of customer service and interpersonal communication, stating they will not return.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
August 12th, 2025L
I have been to the Y a few times recently and although have had some positive experiences, yesterday was unfortunately not the case. I am still disheartened at the interactions I witnessed and was directly impacted by from the life guards on duty at the municipal pool. Their abrasive verbal communication toward our community members, specifically our youth utilizing the pool, was over the top. Minor incidences were over exaggerated, life guards acting more like prison guards with their tone and attitudes. I was dismayed. The manager couldn't be bothered and acted like she was being put out with every interaction. And as I am leaving I see and hear a camp counselor acting the same toward a young man as folks are walking back toward the Y. People pay a substantial amount to participate in Y activities, there should be more appropriate interpersonal communications. Maybe there should be some more training. I unfortunately have been impacted so much that I won't let my kids participate any longer.
August 20th, 2025Grace I
1) My Child is different, and I understand that it takes a trained and willing person to care for him.what has been upsetting with my experience is the inconsideration for my time. Let me put it this way: if I sit at a person’s office and they tell me that they won’t accept my child to the program anymore unless he has a one on one. What’s the point to schedule another meeting to tell me that same thing if not just frustrate me as a parent who’s already going through a lot. What human being wouldn’t be frustrated if while communicating with your organisation via email the staff expresses that they want to meet to see how they can offer support, and while the parent gets to the meeting, you don’t provide anything pertaining to support, but you just tell them ,what you had already told them : you cannot provide care for the child!! Isn’t that a waste of my precious time??? That’s not fair🤷🏾♀️. 2) ALSO, another thing that needs improvement is one of the ladies at the reception. One thing I’ve learned while working as a customer service agent is that. You cannot hold that position if you’re going to carry the wrong energy.All of the times I’ve been there that one particular lady was terribly unwelcoming , almost as if she doesn’t like people like me, and not only that’s not nice, but also that doesn’t look good on your venue!!!
April 7th, 2025William Ferrara
I have a few different things to say about the ymca of waterville. I've found it to be a place of healing for me. Through the Unified program offered here I've been able to connect with individuals who have similar experiences that I myself have gone through. It's a program that helps me get out of my comfort zone and have a more positive outlook on life. I've always seen myself as this little thing. Unified gives me hope for the future and a chance to contribute to help shape the community for the better. I love having the opportunity to connect with others, to become physically active, and to have a way of contributing to something important where otherwise I would not be able to. I love being able to go to the board meetings and help contribute to how we can expand and improve this program. Unified to me isn't just a program: it's a community of people who connect with one another on one thing: to end the stigma. Whether it's being an athlete, a partner, or a parent: all of these people care about one another in some way, shape, or form. That's what makes Unified important and great for all of us, and the community at large. Thank you for offering this program. This program makes a significant difference for all of us.
April 11th, 2025Kristin Rhode
We have had our membership for three years, my husband was sitting on chairs in the gym , watching our kids stuff, due to things being stolen. A worker came in was very rude, my husband tried talking to another lady who was also very rude. Another guy came down who would not listen to us, saying how unfair it was that people pay for memberships and can't use the pool or basketball courts. The weight rooms are never wiped down and people sit there on phones while you are waiting for machines. Workers at the upstairs desk or there phones , what if there was something they missed due to them being on phones. Told we would be reimbursed for our payment for the month, nothing. I see why alot of the amazing workers they had there left. There's alot there that noone takes in consideration and have rude staff members not all hut a good majority of them. I will never go back there again, after the way we were treated.
June 5th, 2025Richard Filteau
I just reinstated my membership yesterday. I noticed that the lap pool was closed because of instruction for the life guides... So, today I called Before going in, and talked with the Welcome Desk. I asked the girl on duty if the lap pool is open. She puts me on hold and goes to check... After several minutes she is back telling me that it's Open. I go in get changed and the guide tells me that it's Closed!!! I go talk with the girl on duty and ask her if she was there when I called. She said that she was the one that spoke to me. So, I asked her why she told me it's Open!? She said she when to the paper stand to check the schedule and it stated that it's open from 11AM to 1 PM. I told her that I had a schedule on my Refrigerator at home if I needed to look at the schedule, what I needed was Someone to Open the pool door and ask the guide personally!!! I'm so glad to see Charlie back at the desk today!!! Hip, Hip, Hooray!!!!
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Opening Hours
| Sunday | 7:00 AM – 7:00 PM |
|---|---|
| Monday | 5:00 AM – 9:00 PM |
| Tuesday | 5:00 AM – 9:00 PM |
| Wednesday | 5:00 AM – 9:00 PM |
| Thursday | 5:00 AM – 9:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
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