About
Supply store stocking aboveground pools, plus hot tubs and equipment.
As Jan Master Pool & Spa operates primarily as a retail supplier and service provider for private pools and spas, rather than a public swimming facility, specific public pool temperatures are not available. They do sell equipment and chemicals designed to help customers maintain desired temperatures in their own pools and spas.
What are people saying (AI review summary)? The reviews highlight significant customer service and operational issues, particularly concerning pool and spa purchases. Multiple customers reported extreme delays in receiving products (some over a year), damaged deliveries, and instances where products were paid for but never delivered, with refunds refused. A major complaint across several reviews was the lack of communication, unresponsiveness from the owner and distributors, and a general failure to follow up on customer issues. While some staff members, specifically two young adults and 'Matt,' were praised for their professionalism and helpfulness, the overall experience with management and new staff was negative, leading long-time customers to consider taking their business elsewhere. Pricing for certain items was also noted as expensive.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
January 11th, 2022Lori VAN WINKLE
Purchased a spa in July 2021, it arrived in Aug 2021. To make a very bad & long story short.... The spa arrived with heavy, significant damage from a fork truck. Immediately contacted the owner after the electrician discovered the damage. He passed me off to Brian, his distributor in St. Louis. One week passes and I finally get a call back. He tells me the damage is nothing, the spa is structurally sound. Asked if I could see the damage with the side panel on, tell him no - so he says so then what's the problem? Ended up reaching out to Hatana Corporation, very minimal communication with the sales rep for nearly 2 months. Then he starts rejecting my calls and not responding to emails. I go back to the Owner of Jan Master and he said he assumed this was taken care of. Bad business practice to take over $8,000 in payment, knowing there is a huge issue and never following up with anyone. Early Oct I am told there will be a replacement spa arriving for me in November. November, no spa, December, no spa. I've been inconvenienced for no fault of mine for over 6 months and NO ONE wanted to take responsibility and make this right. FINALLY my new spa arrived a few days ago. Now the owner REFUSES to accommodate my schedule and make a Saturday delivery to remove the junk spa and set up my new one. If you are in the market for a spa/pool do yourself a favor and go elsewhere to spend your money. This guy thinks because he is the only business in town he can treat people this way and get by with it. UNPROFESSIONAL, at this point he should be bending over backwards to make this right. This entire process has been a nightmare. However, I will say the 2 young adults that work there are a true pleasure and have treated me with nothing but professionalism and respect any time I have been there or called.
August 8th, 2025Emilio Wilson
Not to excited about this pool place..I Like the fact they sell dougboy pools here..very expensive indeed but I think i will look elsewhere for less money..
June 14th, 2019Janet Bryson
Unhappy with the new staff, ordered & paid for a pool 6 weeks ago. After 3 weeks went to check on status & was told it hadn't been ordered. 😡 Then the following week was told should be here next week, the next week was told the style we ordered was back ordered due to steel shortage!! Had left several messages,never got a return call. Sorry I choose this place to order. Have done business with them the last 25 yrs. Will rethink were we buy supplies.
August 30th, 2018Audrey Green
Very friendly and helpful. Our pump broke a week before we were going to close our pool and Matt offered to come out to my house and helped me set up a different one with a new hose and everything!
July 29th, 2020David Blessent
I purchased a pool 1 year and 108 days ago. I still have no pool and have been refused a refund. Same person owns Decatur Pool and Spa i believe. I would take your money elsewhere if you are shopping.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 5:30 PM |
| Tuesday | 9:00 AM – 5:30 PM |
| Wednesday | 9:00 AM – 5:30 PM |
| Thursday | 9:00 AM – 5:30 PM |
| Friday | 9:00 AM – 5:30 PM |
| Saturday | 9:00 AM – 2:00 PM |
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