About
Swimming pool supply store offering chemicals, equipment, and water-testing services.
As this is a retail store selling pool chemicals and supplies, it does not operate public swimming pools, and therefore, information regarding pool temperatures is not applicable or available.
What are people saying (AI review summary)? Jay's Blue Water Pool Shop receives mixed but predominantly positive reviews. Many customers praise the family-run business, highlighting the owner, Jerry, and his staff (including Kevin) as knowledgeable, patient, and helpful, particularly for first-time pool owners. Positive experiences include free and accurate water testing with recommendations, competitive local pricing, quick access to products, and in-home service for repairs and operational demonstrations. However, one significant negative review details unprofessional business practices, such as frequent late openings, unreturned calls, and a particularly poor DE filter cleaning service where improper techniques (e.g., excessive, undiluted DE powder) led to filter damage and clogging, with the owner reportedly shifting blame.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
February 20th, 2025Cabrillo Boat Shop
It’s a family run buisness and the owner is a super good guy. I recently moved to El Paso and bought a home with a rather large pool , Î have never had a pool before. Jerry is happy to share his knowledge with you and will come to your home to fix what ever you CANT He replaced the grids in my D E filter and fixed my spider valve and told me all about how the systym works I highly recommend using Jays blue water pool shop
July 8th, 2024Shaun Dail
This is one of the most unprofessional small businesses I've ever dealt with. I've been there several times and had to wait as much as 45 minutes for them to to open, past the opening time. When calling, the VM is often full. Promised callbacks don't happen. I made the mistake of having them clean my DE pool filter. I specifically told them if it needed to be replaced to go ahead and do that. Instead, they did a really bad job cleaning the filter, and didn't replace anything. I had problems because water wasn't flowing through the filter and went back several times to try to get someone to come back out. When they finally sent someone, he told me they didn't clean the filter properly and used too much DE powder. After some research, I also found out the DE powder is supposed to be diluted before adding it. They dumped over 5# of powder directly into the skimmer. This caused blowback into the pool and clogged up the filter. See pics - the filter elements were also just falling apart. When I called to ask about this, the owner said it wasn't their fault, that I had algae. Well, I DID NOT have algae until they did such a poor job with the filter. They seem like nice people but really don't seem to know how to run a business or what they're doing out in the field.
July 17th, 2025Walt
Always has the best local prices and can get items not in stock pretty quickly. Often competitive with online shopping. The owner runs the store and is almost always there.
May 7th, 2024Elliot Gonzalez
Excellent all around. 5/5! The owners are great people. I have been able to come in and take a water sample. I get accurate results, and accurate recommendations on our to keep my water looking clean and safe to swim in. I’m able to ask questions and learn from the owners. I’ve purchased a BWT cleaning robot, and it’s given me great results. The owner came out to my pool, provided me with recommendations and even showed me how to operate my pool filter, and provided me with recommendations pertaining to plastering and my water slide with cost estimates for free. I highly recommend everyone to support this local business. —-Update—-I wanted to share a video of my pool. I’m able to go and get my pool water tested for free, and receive recommendations on getting it back into shape! I posted a video for reference. I highly recommend Jay’s Blue Water!
June 4th, 2025Bryan Stein
I am a first time pool owner and I just want to sincerely thank Jerry, Kevin, and the entire staff for all of their help and patience. I highly highly recommend them for any pool needs. Thank You!
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Opening Hours
| Sunday | 10:00 AM – 2:00 PM |
|---|---|
| Monday | 10:00 AM – 6:00 PM |
| Tuesday | 10:00 AM – 6:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
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