About
The Spa Guy, Inc., located at 5325 N Copley Rd, Flagstaff, AZ, is a dedicated retailer and service provider for hot tubs and spas. They offer sales of new and used spas from leading brands like Jacuzzi, Sundance Spas, and Marquis Spas, along with comprehensive services including repairs, maintenance, and water care solutions for both residential and commercial clients.
As The Spa Guy, Inc. is a retail and service business for hot tubs and spas, rather than a facility with operational public pools, specific pool temperatures are not applicable or available. The operating temperatures of the spas they sell are adjustable by the end-user.
What are people saying (AI review summary)? The reviews offer a mixed perspective on the hot tub service. Many customers praise the friendly office staff and technicians for their prompt, informative service, quick diagnosis of issues (such as heating or control panel problems), and efficient repairs once parts arrive. The 'Spa Guy' and 'Spa Fairy' are highly recommended for reliable ongoing maintenance, particularly for vacation rental properties, ensuring spas are kept clean and functional. However, significant negative feedback is directed towards a technician named Thomas, who is described as disorganized, hot-headed, unprofessional, and unresponsive, with reports of him screaming at customers and failing to fulfill commitments. Another negative experience involved a technician who couldn't perform a basic task, followed by a complete lack of communication from the company despite multiple attempts, resulting in an invoice for services not rendered and a loss of customer trust.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
July 27th, 2023Kori Miklos
Needed a company to come look at my hot tub, which was not heating properly. Called and spoke with the office gal who was super friendly. I had a technician scheduled when I got off the phone. The technician showed up on time and was very informative. They explained they needed some parts and would be ordering them when they returned to the office. The parts took a bit to come in, but actually arrived fast than I expected, the tech came back out within a few days of the parts arriving and fixed the problem. I have had no issues since it has been fixed, I also started using the salsa fairy to maintain my spa and love it! I highly recommend both the spa guy and the spa fairy.
December 2nd, 2022Patrick & Jeanne Scofield
We had Thomas out for our vacation home hot tub in March of 2022. The control panel was not working properly. He came out very quickly, which is great when you know that guests will be arriving. He identified the problem and ordered the part. He was very friendly and quick about his business. We did have to wait for the part, but once it finally arrived we were up and running, as good as new. We felt that he was very attentive to our needs.
March 23rd, 2021Shelley Miller
Asked for call when the tech sent out could not figure out how to open the panel on our in deck hot tub and also asked to get information on the removal of the hot tub in the event the hot tub was non repairable. Tech said he'd have owner call. No call. My husband crawled under our deck removed the panel in about 5 mins time. Months later I receive an emailed invoice for the techs time, who did nothing. Emailed back and asked for call again. No call. This happened again and no call back. Today I received an invoice in the mail, with a note saying they'd received the email and invoice was for what the tech could do. I called and left a message. I love to support small local businesses but when service is not provided and no one has the respect to pick up the phone after multiple requests and talk to the 'client' but they can email and mail a bill for no work done, all respect is lost.
December 13th, 2021Teresa Abell
I can tell you. Do not deal with Thomas. He's a hot head, he's disorganized, and he can't stop talking long enough to understand what his customers want. He came over to our home om the 1st to check out where we could put our spa, what needed to be done, etc He then promised that it would be moved and installed as soon as the spa arrived. We never heard from him after that. We had told him that the spa would be delivered on the 15th. On the 10th, still having not heard from him, I texted him to find out what was going on. He didn't respond. On the 12th, I texted him angry and upset and demanded that he talk to me asap to get a cost breakdown and what we were to do. He had said he would send an electrician over as well. Luckily, we got our own. This guy is horrible! He called me screaming at me on the phone tell me, the customer, that I had no right to tell him what to do. I don't even think that he knew what was going on to begin with. If not, he shouldn't have agreed to install it... Deal with him at your own risk
December 7th, 2020Matthew Haight
The Spa Guy and the Spa Fairy maintain more than 6 hot tubs for us on a twice a week basis. They keep our spas in great shape, which is no easy task as our spas are at vacation rentals. From Sedona to Flagstaff, we know that we can count on them to keep our spas clean, resulting in many happy guests. Thanks for taking such great care of our spas!
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 4:30 PM |
| Tuesday | 9:00 AM – 4:30 PM |
| Wednesday | 9:00 AM – 4:30 PM |
| Thursday | 9:00 AM – 4:30 PM |
| Friday | 9:00 AM – 4:30 PM |
| Saturday | Closed |
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