About
East Carolina Pool & Spa is a New Bern, NC-based full-service swimming pool contractor and retailer. They specialize in new inground vinyl liner pool construction, renovations, liner replacements, and offer comprehensive maintenance, equipment repair, water testing, and a retail store for pool supplies and hot tubs.
East Carolina Pool & Spa is a retail and service provider for private pools and hot tubs, rather than operating public pools. Consequently, specific pool temperatures are not applicable or available for their services.
What are people saying (AI review summary)? East Carolina Pool & Spa (also referred to as Havelock Pools and Spa) receives overwhelmingly positive feedback for its excellent service, knowledgeable staff (particularly Chris), and responsiveness. Customers praise them for helping with pool sizing, decking recommendations, ongoing pool maintenance, and making pool care easy. However, one review expresses significant dissatisfaction, citing unresponsiveness and unprofessionalism regarding follow-up on installed equipment.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
September 12th, 2025Leanne Fisher
Havelock (East Carolina) Pools and Spa did a great job on recommending the right size pool and decking for us! Chris is super knowledgeable about everything you need for your pool. He continues to very responsive to any of our questions, even months after the install has been completed. 👍
April 9th, 2024Ron Lamm
Great store, great people, so far very helpful keeping our pool in top notch condition.
April 13th, 2020Iesha Smith
Best place ever! I am not the smartest when it comes to our pool, but East Carolina Pool & Spa makes it so easy for me. I tell everyone that we go to the best in pool care and supplies. East Carolina Pool & Spa. Thanks Jill
March 23rd, 2022Juan Rivera
Unreachable does not return calls or texts. Very unprofessional. Have tried unsuccessfully to reach him for months about pool equipment he installed.
March 7th, 2016Stephen Wood
East Carolina Pool and Spa does excellent work on our pool and great service. Give Chris Hamilton a call and he'll look out for you.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | Closed |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 1:00 PM |
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