Genesis Health Clubs - Tri-State Athletic Club

About

Family-friendly fitness space featuring a swimming pool, tennis courts and a gym.

The club features an indoor pool and hot tub; however, specific temperature details for the pool(s) are not publicly provided on their official website or general information.

What are people saying (AI review summary)? The reviews present a mixed but predominantly negative view of the establishment. Several members report a lack of transparency regarding fees, specifically for tennis courts, and significant issues with billing, including unauthorized charges and difficulties pausing memberships due to injury. Poor customer service, unhelpful management, and alleged discrimination against some members are also frequently cited. Specific complaints include a rude lifeguard, outdated sports equipment (flat basketballs), recent price hikes, and a perceived decline in overall quality. However, positive feedback indicates that many employees are extremely nice and helpful, the gym equipment is well-maintained and modern, and the pool experience is generally positive with most staff members.

Location

Gallery

Amenities

• Good for Children
• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

July 10th, 2025

Kristen Hay

6 months of membership and this is what I have learned. They are not transparent about the fees in regards to the tennis courts. I was bait and switched when I joined because they neglected to inform me that it was 42 dollars per hour to play on the courts. They made up for it by giving my son a free group tennis class but as that wrapped up, they called me and tried to get me to pay for it. I said "No, you are not authorized it, maybe ask the management about the bait and switch that got me these classes?" So, i continued to go there but ended up injuring my arm. I lost my job due to this injury and eventually had to pause the membership due to being unable to exercise effectively. I talked to a voicemail, a staff member, and a manager and still got charged for two months because they couldn't even get that right. The manager didn't even have the guts to call me back, he had someone else do it. They asked me if i signed a freeze form. I don't know, did you ask me to? Maybe do YOUR job instead of expecting customers to do it for you. I've had to block them from future charges to my bank account because of unauthorized charges.

July 29th, 2025

Ryan Williams

The lifeguard Celcia needs to find her happy place. She is very condescending and rude. The pool is a lot of fun when the other lifeguards are around however. You will have a totally different experience on those days.

April 29th, 2025

Dark Lucky12

Very poor service, especially recently. I've noticed discrimination against some members. Recently hiked prices and the place has dipped significantly in quality. Don't waste your money here. There are plenty of other places that are significantly better.

July 1st, 2025

??

Every employee is extremely nice, workers always are down to offer advice and just talk with you, gym equipment is also well kept and top of the line.

August 29th, 2025

Jon Davis

Still using basketballs from the 90’s. Music from the 80’s. Please do better!! Update: still same balls, all flat. Music is better the last week.