About
Plumbing leak detector specializing in locating water and gas leaks, as well as pool leaks and sewer/drain issues.
As a leak detection service, Pinpoint Leak Detection does not maintain or provide information regarding pool temperatures. Their expertise lies in identifying and resolving leaks, not in the operation or temperature management of pools.
What are people saying (AI review summary)? Customer reviews for this company are mixed. Positive feedback frequently praises prompt service and professional, effective technicians like Shawn and Anthony, who are credited with quickly locating leaks, providing clear information, and offering helpful services such as pipe videoing for future repairs. However, a significant portion of reviews express strong dissatisfaction. Common complaints include serious technician oversights that led to property damage and injury (e.g., a disconnected washer hose causing a flood and a slip-and-fall), excessive charges for minimal or vague leak detection reports, and particularly poor customer service from office staff. One customer described an office manager as rude, dismissive, dishonest, and unwilling to address concerns, leading to an overall unprofessional experience and a recommendation to avoid the company.
Location
Gallery
Amenities
Reviews
Listing Reviews
June 7th, 2025Michael Tamez
I tried to refrain from writing this review because although the technician found the leak he also neglected to put back the water hose that comes out of the the back of our washer and goes into the drain. He did this prevent any unwanted water flow, but he didn’t put it back. So then I went and did a load of laundry and guess what. Water went all over my garage floor. The next time I went into the garage I walked right into that water and slipped busting the shit out of my ass and back. So maybe next time when I don’t respond to your first and second request for a Google review just let it be. Again, the technician was kind and did the job I paid you for, but this could have been a serious injury and a serious lawsuit.
July 3rd, 2025David B
I strongly advise avoiding this company, as my experience matches many of the other negative reviews here. They are unprofessional and do not stand behind their work. Before contacting them, I read some concerning reviews but assumed those might have been isolated incidents or misunderstandings. Unfortunately, I experienced similar issues myself. I was advised by my pool technician that I might have a small leak and should hire a leak detection company. This company quoted me $425 just to send someone out, which seemed steep, but I went ahead. When the technician Mike arrived, he was here for about 30 minutes, & he provided a vague one line description to the company of where the leak was supposedly located, and took a single photo of some damp dirt above the pool area where they used pressurized nitrogen to detect a leak. That was it. Afterwards, I repeatedly followed up for more information but could not get any clear answers. I kept having to deal with their office manager Katrina who was consistently rude and dismissive. She constantly interrupted me, refused to listen to my concerns, and kept insisting their vague report was sufficient. To make matters worse, Katrina lied to one of their technicians and told him that I was disrespectful to her and used foul language when that never happened at all. I was simply trying to explain my frustration as a paying customer but she twisted my words instead of addressing the actual issue. I tried explaining that I had every right to express my frustration about the poor service I received but she had no interest in resolving the situation and repeatedly talked over me. When I told her that if the company continued to ignore my concerns I would be leaving honest feedback online, she did not care at all and just kept trying to end the call. In short, this company charged an excessive amount for minimal work, provided almost no usable information, and was disrespectful and dishonest when I asked for clarification. They were completely unprofessional throughout the entire process. I would never use this company again or recommend them to anyone else. Save yourself the stress.
May 22nd, 2025Chris P
I returned home from a trip at 1am the find a water leak in the concrete. By 9am that morning Shawn came to my house and found the leak and gave me options on the fix. I appreciate his prompt response, professional attitude. Thanks again.
March 24th, 2025Paul Usevitch
We were referred to Anthony at Pinpoint Leak Detection. They were very professional in setting an appointment to come and camera the pipes in our home. He showed up on time and was very communicative. He was professional and very helpful in giving us the information that we needed to make an educated decision regarding our future plumbing work. We paid the extra for a video of the pipes and have used it several times in getting estimates for other work that needed to be done. It is a simple process to just send the video over to the plumber to get an estimate. With the video the plumber can give an accurate estimate without having to be present at the job site. It was very helpful. Thank you.
February 7th, 2025Jordan
I had a great experience with Pinpoint! The scheduling process was quick and easy and Anthony came out to our house as scheduled. He was kind and professional, and did a terrific job answering my questions. He was able to locate the leak and properly mark items for our plumber to fix the issue. Our hot slab leak was resolved and I'm very grateful for the experience we had with Pinpoint!
Leave a review
Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 7:00 AM – 7:00 PM |
| Tuesday | 7:00 AM – 7:00 PM |
| Wednesday | 7:00 AM – 7:00 PM |
| Thursday | 7:00 AM – 7:00 PM |
| Friday | 7:00 AM – 7:00 PM |
| Saturday | 7:00 AM – 7:00 PM |
Drop Us a Line