Elite Sports Club-Mequon

About

Elite Sports Club-Mequon, located at 11616 N Port Washington Rd, Mequon, WI 53092, USA, is a comprehensive health and fitness facility. It offers a wide array of amenities including tennis courts, extensive fitness areas, group exercise classes, personal training, spa services, and childcare. The club aims to provide a holistic wellness and recreational experience for individuals and families of all ages.

The facility features multiple swimming pools: an indoor lap pool, an indoor warm water pool, and a seasonal outdoor family pool. While specific exact temperatures are not consistently published, indoor lap pools are typically maintained at cooler temperatures suitable for exercise (e.g., 78-82°F / 25-28°C). The indoor warm water pool is generally kept at a higher temperature for comfort and therapy (e.g., 88-90°F / 31-32°C). The outdoor family pool's temperature varies seasonally and with local weather conditions when operational.

What are people saying (AI review summary)? The reviews express widespread dissatisfaction with the gym, particularly the Mequon location. Recurring complaints include poor facility maintenance, such as non-functioning gym equipment, frequently broken steam rooms, damaged lockers, and a consistent lack of clean workout towels. Members also report unsanitary conditions, including used bandaids in water areas and inappropriate behavior by unsupervised teenagers in pools and whirlpools. Customer service is heavily criticized for being unresponsive to complaints, requests for cancellations, and refund inquiries, even in serious situations like a member's death or unauthorized billing. The gym's billing practices are problematic, with instances of unauthorized auto-enrollment and rigid contract cancellation policies that force members to pay for unused services. Furthermore, members express frustration with chronic overcrowding, especially with high schoolers monopolizing equipment, and extreme difficulty in booking amenities due to limited availability. Overall, the high 'elite' membership fees are considered unjustified given the poor condition of facilities, lack of access to amenities, and a disappointing overall experience.

Location

Gallery

Amenities

• Good for Children
• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

December 3rd, 2023

Jay Atton

This place has gotten so bad that they shouldn't be able to call it "Elite" anything. Many features of the gym equipment are not fully functioning and 9 times out of 10 there are no workout towels in sight. Today, at the Mequon location, I walked around to all locations where there should be fresh towels and there were none. Ultimately I had to go to the front desk to find one. Most days of the week the steam room does not function, which is one of the things I look forward to. This is an issue in both the men's and women's locker room. On note of the lockers, there are many days I have to try multiple lockers to find one that had a functioning keypad and/ or doesn't seem like it's falling off of the hinges. Additionally, the pool and whirlpool area doesn't seem to ever have any lifeguards or any supervision, resulting in a free for all for teenagers to not follow any etiquette. Recently, a group of teen boys were using the whirlpool as there own personal bath/laundry tub, sitting in the whirlpool in there dirty boxer briefs. It was inappropriate and down right disgusting. I notified the from desk attendant of the issue and explained my disgust. I then had her take down my phone number because I requested a callback from a manager. I was never given a courtesy call back. Also, used bandaids in the pools, whirlpools and steam rooms are found far too often. Not good. With an "elite" price tag for the monthly membership, I surely have not been noticing anything about the Mequon Facilty is "elite". Disappointing overall and going to be looking elsewhere.

July 4th, 2025

Ran Eliahu

Watch out or you’ll get billed out of nowhere! They will just charge you even if you are not a member of this club! They decided to auto enroll my kids to summer tennis even though I told them I’m not interested! Emailed them time and time again asking to immediately remove my kids from tennis, before it even started. Of course they didn’t care or reply and are now charging me for tennis without my consent! Watch out they are crooks!!

March 16th, 2025

Jonathan Bailey

When i joined they were great. Then my job changed. After 3 months of going my company put me on the road. I have to spend Monday through Friday out of the state. Sometimes leaving on Sunday and coming back on Saturday. I had proof to show it and begged them nicely to cancel my contract but got a firm no. I was willing to pay a cancelation fee or anything they want but they said no you are in a contract and you have to pay. So I'm stuck paying $180 a month for a club I can not use. I talked to the club and then i talked to the main office but they wont budge. If i don't pay it will go to collections.

March 30th, 2025

LuneDune

For a membership that costs between $125 and $150 per month, I expected a significantly better experience. Whenever I do have time to go to the gym, nearly all the workout benches are monopolized by waves of high schoolers. Even if I switch to another room for a while and return later, the situation remains the same—everything is still occupied. As for the spa amenities, the only option available is red light therapy, which I genuinely love. However, booking a session is almost impossible. Reservations open one week in advance, but unless you secure a spot at 6-7 AM on the exact day bookings become available (for example, booking on Thursday for the following Thursday), every slot fills up quickly. If you try to book later in the day, say between 3-4 PM or 6-7 PM, it’s already fully booked—I’m not exaggerating. The only options left are either 5 AM or 10 PM, which is far from practical. To make matters worse, the workout space itself is far too small and consistently overcrowded with high schoolers, making it difficult to get any equipment. On top of that, despite the steep membership fee, members are required to pay extra just to access the tennis courts with friends. I’m willing to invest in a quality gym experience, but this is beyond unreasonable. If I can’t even use the equipment or amenities when I’m available, the value simply isn’t there. I rarely write reviews, but this situation absolutely warrants one.

February 17th, 2025

VSA Tech Tips

My husband was a long-time member. He died very unexpectedly 2 years ago. He'd overpaid his balance a lot! But despite a lot of phone calls and emails from me, his widow, and multiple other family members, Mequon Elite has failed to provide a refund almost 2 years later! Sadly, employees there have been as unhelpful as possible in aiding our request to be refunded the $600+ that he overpaid. imo, these actions are so agrevious as to be borderline criminal!