About
Family-friendly water park featuring several slides, a swirl pool, and a lazy river.
Specific pool temperatures for Cape Splash Family Aquatic Center are not consistently published, but as a public aquatic facility, its pools are typically regulated to a comfortable range, often around 80-84°F (27-29°C), especially for leisure and zero-entry pools, to ensure guest comfort during the operating season.
What are people saying (AI review summary)? Reviews for the water park highlight significant concerns across multiple areas. A recurring theme is the unfriendly, unmotivated, and sometimes negligent staff, particularly regarding lifeguards who were slow to react to a child drowning incident and a worker who caused embarrassment with a poorly enforced clear bag policy. Staff were also noted for being unresponsive to cleanliness complaints. Guests reported unsanitary conditions, including disgusting bathrooms, moldy slides, and deflated floats, indicating poor maintenance. Safety is a major concern due to excessively high chlorine levels that damaged jewelry and irritated skin, coupled with the aforementioned lifeguard negligence and poorly communicated safety rules. The clear bag policy itself was a source of frustration due to inconsistent enforcement and communication. Overall, visitors felt the park offered poor value for money given the widespread issues with cleanliness, safety, and staff professionalism, leading many to state they would not return.
Location
Gallery
Amenities
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Good for Children
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Accepts Credit Cards
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
July 16th, 2025Mimi P
Hadn’t been there in a while, saw there was a clear bag policy, showed them the inside of my black bag, which included a towel and undergarments, the very short, blonde, melancholy female worker didn’t seem to care and still had my leave my bag and take my bra and underwear out where all the public could see, very embarrassing. If you don’t like your job then go somewhere you truly enjoy, she also wasn’t very nice to my 6 year old. Don’t want to assume that I was being racially profiled but it felt like it, my kids are all mixed and their white friends dad stood there and paid his way in, when I walked up to pay for my kids, they asked me not once but twice if I was in charge of all of them, I said yes but the other kids dad had paid his way in. Tired of the shenanigans. Hire a better, friendlier, attentive and more motivated staff, mistakes like this can land a lawsuit.
July 11th, 2025Natasha Bahner
Although staff was very friendly, there was so much chlorine in the water that it turned my sterling silver jewelry black within seconds of being in the water. As a pool owner, I know there are safer levels of chlorine and the other chemicals that are effective that aren't harsh on you skin and clothes/jewelry. Do the employees that handle the chemicals not have to attend training course? Or are them letting the kids add what they want? I've been every summer since it opened and this is the first year I've gotten out feeling chemically dried out and my hair and skin felt horrible.
July 17th, 2025Donna Jackson
Nice water park, will not come back due the clear bags situation, I paid $30 for 2 bags, but everyone brought Walmart and dollar general bags, which they could of told me they were allowed, I would of gone to the store and got a few. I heard it was a nice park so I drove an hour and half to get here, otherwise I would of turned around and went home.
August 9th, 2025Samantha Scott
My family came here for the first time. Very poorly maintained water park. The bathrooms are absolutely DISGUSTING every toilet i tried to use was full of pee/poop and toilet paper all over the floor. Only 2 showers with a curtain to actually get undressed and shower off and one didn't even work. I told a blonde hair girl and she gave a wide eyed ooooook. I said oooook tell someone so it can be fixed and actually used! There should be someone going around making sure they are suitable for the whole day! Now for the pool every slide was completely covered in mold, the only spot without mold was the one where the bodies continue to slide. $75 to swim in a moldy pool, not cool! The lazy river was ok aside from almost every float was almost out of air. I think for the amount if money the receive all day the park could be A LOT cleaner.
June 19th, 2025Stephanie Kerr
Negligent Teenage Lifeguards: A Tale of Caution - Please Read and Be Warned I am generally an understanding person and recognize that everyone can have moments when they don't perform at their best. However, when it comes to saving children from drowning, I believe there should be a higher standard. I want to share a recent experience at Cape Splash Family Aquatic Center as a cautionary tale. My family—my husband, our 7-year-old nonverbal autistic son, our 4-year-old son, and myself—arrived before the park opened. A very eager security guard quickly ushered us through the metal detectors. He seemed eager to enforce the new rules and policies. We headed straight to the designated area for young elementary school aged children. My children were playing there while my husband watched over them. I briefly left to use the restroom, not wanting to leave him alone with both boys for long, as they can be quite energetic. When I returned, I saw my husband with my 7 year old shouting in a panicked tone at our 4-year-old to stop and get back. I looked and realized that our son was climbing the 2-foot wall separating the kiddie area from the "Vortex" pool. Suddenly, the current in the vortex swept his feet out from under him. He was underwater and unable to regain control of his body—this constitutes drowning. There were three lifeguards within a few feet of the scene, yet none of them noticed what was happening. My husband screamed "Get him" just before our son went under, but the lifeguards did not react. It wasn't until my husband began shouting and cursing that one of them finally moved. The lifeguards froze and only reacted after the situation became urgent. Fortunately, our son was under water for only about three seconds. The park's manager later told me that as long as a swimmer is rescued within 15 seconds, it counts as a "good save." I strongly disagree—any amount of time drowning is dangerous, and I shudder to think how long he might have been under if my husband hadn't reacted. This incident highlights a major failure: the park did not inform guests of critical safety rules, such as the 15-second rescue window or the importance of keeping children within arm's reach of their guardians. No parents were following this rule. There are lounge chairs surrounding the kiddie area, presumably for parents to sit on while their children play, out of arms reach. The rules were only spoken of after the incident, seemingly as a way to protect the establishment from liability, not to prevent accidents. Furthermore, there was barely any acknowledgment from staff or management that my son was in the initial stages of drowning. It was as if they didn't fully recognize how serious the situation was until it became urgent. The "Vortex of Death" is barely separated from the kiddie area and is easily accessible—as my son demonstrated. The lifeguards, mostly teenagers, were negligently watching this dangerous zone without proper oversight. Do you want teenagers protecting your children from a deadly whirlpool? They failed to respond promptly to our son's distress, and it seems that in Cape Splash, there is an accepted amount of drowning that must occur before it is considered "not a good save" or "actual drowning." The standards for response are dangerously low. The security guard's overzealousness and aggressive removal of my husband only added chaos to an already dangerous situation. It was frustrating and unnecessary, especially considering the neglect of basic safety protocols and attentive supervision. Afterward, the manager gave us passes to return on a different day, but I remain hesitant about bringing my children back. My husband and I are considering bringing one child at a time so we can be extra vigilant because we cannot rely on the lifeguards to ensure our children's safety. This experience has been a stark reminder of the importance of vigilant, proactive supervision and the critical need for trained, responsive lifeguards. Please be cautious and aware if you decide to visit this facility.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
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