Pine Acres Family Camping Resort in Oakham, MA, is an expansive, family-oriented destination offering a wide range of amenities for all ages. It provides diverse camping options, including RV, tent, and cabin sites, complemented by multiple heated swimming pools, a lake with a sandy beach, water slides, playgrounds, various sports facilities, and a full calendar of organized activities and entertainment, ensuring a comprehensive and engaging vacation experience.
Pine Acres Family Camping Resort features multiple swimming pools that are advertised as heated for guest comfort. However, specific, constant temperature readings for the pools are not consistently published or readily available to the public.
What are people saying (AI review summary)? text: "People say this campground offers cabins, a pool, and a variety of activities, including mini golf, a splash pad, and a pond for canoeing and kayaking. They also highlight the well-maintained grounds, clean bathrooms, and helpful staff.\n\nSome reviews mention the sites can be small." language_code: "en-US"
Reviews
I had high expectations for Pine Acres Resort, and while there were some positives, overall I left disappointed. The good: The camping area is very well maintained, spacious, and well organized. Everything was kept clean, and I really enjoyed the Friday/ Sunday activities—they were fun and a great touch for families. The bad: The pool is far too small for the size of the resort. In the mornings, the lake is in the shadow and very cold, so most guests head to the pool, making it overcrowded. By the afternoon, the pool area also had an unpleasant smell. Our cabin (#68, a full-service cabin) was poorly maintained. The first two days were very hot, but we couldn’t use the AC because it smelled strongly of humidity and mold. The kitchen cabin also had an overwhelming mold smell—so strong that we chose not to use anything inside and instead bought everything we needed. The cabin didn’t have any mosquito screens, so if we kept the doors open, flies would immediately get inside, making it very difficult to keep food safe. Unfortunately, the last two days it rained, and since we couldn’t use the AC or comfortably stay outside, we ended up leaving two days early. Overall, while I loved the outdoor spaces and activities, the cabin experience was very disappointing. This could be a wonderful resort if they properly maintained their cabins and improved the pool situation.
We’ve been loyal guests at Pine Acres for years and brought extended family this summer, five cabins in total, representing nearly $10,000 in bookings. Unfortunately, during our stay, we discovered a bed bug in our cabin. It was later confirmed by both a service technician and a staff member, who stated it was an adult male bed bug, with other remnants found in the window sill. This was not speculation; it was documented and discussed openly with staff. See multiple reviews from past guests which also confirmed bed bugs and terrible customer service. What followed was a three-day disruption: We were moved far away from our group, isolating us from the family trip we had planned. We had to launder all our belongings at our own expense, over $100, to ensure safety and avoid contamination. We repeatedly requested to speak with management to resolve the issue during our stay and were told we’d receive a follow-up phone call after the owner returned. That call never came. Instead, we received a cold, dismissive email days later, stating that “nothing was found,” which contradicted what staff had already confirmed in person. It felt like an effort to deflect, not to resolve. We never asked for anything unreasonable. We hoped for: An honest acknowledgment of the issue. A direct, respectful conversation. A two-day reimbursement + laundry to cover the undeniable inconvenience and costs incurred. Instead, we were met with defensiveness and misrepresentation. A public response from the business has even falsely claimed we made threats (see my google review) —something we absolutely did not do. We simply said we would share our experience, and now we are. This review is about accountability. What this experience revealed is that when things go wrong, Pine Acres lacks the leadership, communication, and integrity to handle it professionally. Great businesses build trust through how they respond to problems, not by denying them or shifting blame. Customer service is not about making a sale today. It’s about building relationships that last. That means showing up with honesty, empathy, and the courage to do the right thing, especially when it’s uncomfortable. Sadly, Pine Acres missed that opportunity. And that’s why we’ll be looking elsewhere next summer. You should too.
We had a beautiful campsite right next to everything it was perfect for us. There is so much to do or just relax. We have a dog and we loved walking her around the park. Everyone was very nice polite and helpful. I dropped my phone and they returned it to my campsite. We will definitely return .
(By the way, I am still here while writing this review) This is a great campground to stay at for a few nights, my site is by the water. The pool is great temperature, and the campsites have lots of room. Good job Pine Acres.
We have visited for the last 3 years. My boys really enjoy pine acres and talk about it all year. I’m finally taking the time to write a review. I would like to see the availability for shorter premium cabin stays 7 days is a bit long for us. So this year we stayed in the rustic cabin for 3 nights (special deal 25% off) and had another great stay. There is a per person charge and a charge for pets. We stayed midweek.
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | Closed |
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