About
State-of-the-art gym featuring a pool, machines, classes, and a sauna.
The facility features a Lap Pool heated to 80-82 degrees Fahrenheit, a warmer Therapy Pool maintained at 90-92 degrees Fahrenheit, and a Leisure Pool kept at a comfortable 84-86 degrees Fahrenheit.
What are people saying (AI review summary)? The reviews for this gym present a mixed picture. Positive feedback highlights a welcoming, positive, and encouraging atmosphere, with many praising the friendly, responsive staff and the gym's cleanliness and well-maintained equipment. Specific individuals like General Manager Sharron, Al, Noah, Maureen in PT, and trainer Nicole are commended for their professionalism and care. The gym is also lauded for its diverse equipment, variety of classes (including virtual), and its comprehensive facility which includes childcare, physical therapy, a cafe, urgent care, and a community center. Conversely, several negative reviews express significant dissatisfaction. Common complaints include poor communication, an outdated administrative system reliant on in-person interactions and paper, and a perceived lack of willingness from staff to help resolve issues. Some members feel the gym has become a 'corporate money-making machine' focused on sales rather than member experience. Concerns about safety are raised, particularly regarding an overcrowded gym floor and an unsafe, ill-managed stretching area. One review also alleges an incident of unequal treatment and racism by staff. Management's responses to negative feedback are criticized for being dismissive and lacking accountability.
Location
Gallery
Amenities
-
Good for Children
-
Accepts Credit Cards
-
Parking Lot
-
Accessible Entrance
-
Accessible Restroom
Reviews
Listing Reviews
July 5th, 2025Philly Birds
I’ve been a member at this gym for a while, and I can confidently say it has one of the most welcoming and positive atmospheres around. The staff is friendly, the space is clean and well-maintained, and the overall vibe is super encouraging—perfect for any fitness level. I especially want to highlight the General Manager, Sharron. She’s absolutely wonderful! Sharron goes above and beyond to make sure members feel heard and valued. She’s open to feedback and genuinely listens to any concerns, always working to improve the experience for everyone. You can tell she truly cares about the gym community. If you’re looking for a place that feels supportive, accommodating, and professionally run, this is it. Highly recommend!
September 8th, 2025ansa yaqub
I understand why this place has 3.3 rating. I signed up here just two weeks ago, and I already regret it. The entire experience has been terrible. Communication is awful, and no one seems willing to help. I only joined because I was interested in swimming lessons for my little one, but I still haven’t been able to get any information or schedule them. Reaching anyone is almost impossible. Everything is outdate, everything is done on papers. Everything has to be done in person. The facilities are okay, but the service and people make the whole experience miserable. They only care about sales, not members. Save your money and avoid this place! Also, I will receive a response from RWJ team and instead of taking accountability, they will say how I was at fault, just like they response to the other bad reviews. This makes me laugh because they have so much time to reply to these reviews but not help or resolve anything!lol
September 16th, 2025Elvin Lee
Zero star. I witnessed an incident the day before yesterday at RWJ where an American Chinese individual was approached by staff while on a video call, whereas others using their phones nearby were not disturbed. Shame of RWJ for lying in the response. The customer never live stream in locker room .etc these private places, also there is no staff check for three time kindly. Only rude to ask for leave directly with racism and rudeness. This felt like unequal treatment, and I hope the fitness center ensures fair and respectful behavior for all visitors
November 4th, 2024Regina Pascucci
After 7 years of membership, I am leaving RWJ. It used to be a considerate, medically based gym but recently has become nothing more than a corporate money-making machine. They've cluttered the gym floor with too much equipment and allowed membership rolls to exceed capacity after Plainsboro closed and refuse to provide a safe dedicated stretching area that their website promises. Members are being allowed to use free weights, do step-up exercises, jump rope and wide-range exercises in the stretching area. They refuse to recognize the danger and address it. Even after a member dropped a free weight that bounced off the area's floor and broke a mirror. I complained on multiple occasions; their solution was to take the sign identifying the area for stretching down from the wall. If you're older, have orthopedic issues and/or want a safe space to do prone stretching, RWJ is not the gym for you. The GM's response below is a perfect example of how corporate and uncaring this gym has become and oblivious to what their website says they offer.
February 5th, 2025Anne Pauker Kreitzberg
Having been to numerous gyms over the past 30+ years, I can say that bar none, RWJ Fitness & Wellness is head and shoulders above the others. Not only is there always clean, sufficient numbers and types of equipment all kept in working order, classes, training, and even virtual classes - there is absolutely something for everybody regardless of age, gender or physical condition. Staff and members are friendly, responsive and helpful. I love that it is in a multifunctional building housing not only the gym, child care for those using the gym, a fantastic team handling PT, a great cafe, urgi care center and a senior/community center that seems to have a wide range of well attended programs. I have to give a shout out to Al, Noah, the cafe chef, the cleaning staff, and most especially Maureen in PT and my and my husband's fabulous, knowledgeable, caring trainer NICOLE.
Leave a review
Opening Hours
| Sunday | 7:00 AM – 5:00 PM |
|---|---|
| Monday | 5:00 AM – 10:00 PM |
| Tuesday | 5:00 AM – 10:00 PM |
| Wednesday | 5:00 AM – 10:00 PM |
| Thursday | 5:00 AM – 10:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 7:00 AM – 5:00 PM |
Drop Us a Line