Wheaton Sport Center

About

Relaxed, family-friendly fitness center with a gym, an indoor pool and basketball courts.

The Wheaton Sport Center features multiple pools with varying temperatures: the Recreation Pool is typically maintained at approximately 84-86 degrees Fahrenheit, the Lap Pool is kept cooler around 80-82 degrees Fahrenheit, and a Warm Water Therapy Pool provides a more comfortable temperature of about 90-92 degrees Fahrenheit.

What are people saying (AI review summary)? Reviews for the sports center offer a mixed but predominantly negative perspective. Positive feedback highlights a friendly and caring staff culture, with members feeling welcomed, seen, and supported, and clean facilities. However, numerous severe criticisms are leveled against management, organization, and communication. Specific complaints include unprofessional staff behavior, the abrupt and poorly handled closure of the swim team, a lack of staff knowledge regarding programs and facility changes (e.g., pool renovations), and chaotic pickleball leagues. Many members feel the high membership cost does not reflect the value due to poor management, dated processes, and a lack of responsiveness to concerns or compensation for inconveniences like extended facility closures.

Location

Gallery

Amenities

• Good for Children
• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

May 30th, 2025

Max Partain

Over the time that I have been at the sports center, I have noticed a subtle and yet significant change to the culture of the staff. It is difficult to put in to words, but there is a general… happiness that I feel from them. Perhaps it’s fake. Perhaps it’s not. I have no idea. But what I do know is that when I walk in to this place, I walk in feeling cared for, and seen. I walk in and am greeted with smiles at the front desk when I’m having an off day. I walk in to child care with everyone there knowing my toddler by name. And I sit and drink my coffee knowing that if I needed something, I would be given help and support quickly. That level of care is rare. It is clear that the leadership is doing something right, and it is clear that I will be staying with the sport center for many years to come.

June 10th, 2025

J j

My first impression of the club was actually very positive! The inside is very nice and they have a lot of amenities, but I do have to say that the staff was very unprofessional, which is surprising considering how nice the club looks. Very unlikely that I’ll ever return to this location.

August 16th, 2025

Jane

What a joke. A couple years ago they shut down the swim team in the middle of the season leaving the coaches and, more importantly, the swimmers in the lurch. Wildly unprofessional. Claimed it was because of finances but really it was because the coaches called them out on some questionable decisions. They said that they hoped to bring the team back but doubt that’s happening. Probably can’t get approval by US Swimming. They’d also be hard-pressed to find coaches that will put up with their BS much less parents/swimmers who will take the risk.

September 13th, 2025

Andrew Clark

The staff works really hard to keep this place clean and the front desk associates always have a smile. Thanks for the great club!!!

November 21st, 2024

S L

I've been a member at Wheaton Sports Center, off and on, for almost a decade. I've never been impressed with the way the center is managed and finally just gave up. I'll give you a few examples as to why a membership wasn't worth it in my opinion. A membership at WSC is too expensive given how poorly managed, disorganized, and hands-off the center is. I feel WSC doesn't really value their members. Sure, they greet you when you walk in the door, but ask a question and the front desk staff has no idea when a program is offered, how to sign up, or who to ask. Don't know how to use a piece of equipment? You can wait a week for an orientation or set-up a meeting with a personal trainer, but no one is really on hand to welcome you in. Someone in member services will hand you a stack of flyers of programs, but you're pretty much on your own. The pool closed for over a month for renovations. They didn't offer a partial refund for your membership during that time. You had the option of utilizing HealthTrack or Wheaton College, but finding out the specific times or how other facilities could be utilized was a mess. The front desk staff didn't even know you could use other facilities. Eventually, information started to flow through emails from one of the pool instructors. Finding out later that the same family owns both WSC and HealthTrack made me wonder even more how this closure was so badly coordinated. I don't even know why they closed the pool. I didn't notice any improvement after the closure. WSC claims to be a premier pickleball facility. That was not my experience. The leagues are a mess. There were times where no staff member was around to start the timer (and players had to use our play time to go in search of staff), league cards weren't ready before play, and league start times were consistently communicated for the wrong time. Suffice it to say, starting pickleball play with chaos just doesn't make for an enjoyable pickleball experience. When I brought up my concerns to the center manager, I was told that part of the problem is that league players need to manage their expectations due to subs. Pickleball members pay extra for their membership. It's WSC's job to meet basic expectations of their members, and address whatever issues arise, not a member's job to lower their expectations for oversight for a service they pay for. I've been to other gyms, and although I've experienced a few really good teachers at WSC, I've had those who forgot their routines in the middle of teaching or who just aren't very welcoming. I've driven 45 minutes away to attend classes with really fun, engaging teachers at other gyms who seem to want to be there. WSC is just a money grab in my opinion. If you have a complaint or question, you won't get a good answer or a reasonable solution. Your dues will never be adjusted for your inconvenience. They don't make canceling or putting your membership on hold easy. This should be a digital process by now. Processes are very dated. The best way I would describe WSC is a gym that isn't very engaging overall. It's a very silo-ed place with poor communication. I don't think a WSC membership is worth what you pay for and I would not recommend becoming a member based on my experience.