Year-round facility with a 33 1/3-yard heated pool offering lap swimming.
The center features two pools: a main pool typically maintained at approximately 80-82°F for general swimming and lap lanes, and a dedicated warm-water pool heated to about 88-90°F, ideal for therapeutic use and beginner lessons.
What are people saying (AI review summary)? Reviews for the pools present a mixed experience, highlighting significant issues with communication and customer service, particularly regarding pool operating hours, facility access, and swim lesson registration. Multiple users reported receiving conflicting information from staff and websites, experiencing difficulty finding open pools or correctly signing up for programs, and a lack of follow-up on waitlists. However, for those who successfully accessed the Brooks Street pool, the facility itself is highly praised. It is described as clean, well-maintained, and spacious, offering a good variety of lap lanes (both long/shallow and shorter deep-water). The staff and lifeguards at Brooks Street are generally noted as pleasant and helpful, providing a fantastic swimming experience once the initial access hurdles are overcome.
Reviews
This pool has been closed for a while but it's now open (as of 2/5/2024). However, when I went there, the front door was locked. I called and got a recorded message stating the pool was closed for renovations. Called another number and spoke to an operator who said, the Marshal Street pool was open even though the website said it was closed (as of 2/5/2024). I drove to Marshal Street pool to find a sign that said, 'closed until summer.' I called again and someone at Brooks Street pool answered and said they were open. I told him I had just been there and the door was locked. He said, we don't use the front door, go to the back gate. I then drove back to Brooks Street and had a great workout. The facility is good and the lifeguards are nice. The unclear messaging and an entrance that looks like a locked gate with a "keep gate closed" sign in the back of the facility was a pain.
Had my 1st swim at Brooks St today and it was FANTASTIC!! What's not to love? Pool is big and beautiful and CLEAN😎 It is all lap swimming right now which works for me, and there are plenty of lanes! 7 long and fairly shallow lanes plus 3 shorter deep water lanes. I swam in one of the deep water lanes and did not mind the shorter length at all. Inside facilities are also spacious and being mindfully kept with regard to Covid. Staff were pleasant and helpful and I look forward to going back soon👍👍
Pool is well maintained and clean! Length is 33 1/3 yards and the added distance allows you to establish a nice rhythm, over most pools which are 25 yards. Recommend this place if you're a casual or experienced swimmer.
Home Town Get Away, Back stroking fun!
I have nothing positive to say of this location at this point. Called and spoke with two different young ladies (names I will not list) both gave information that was false. I called as I was trying to get my two little ones into lessons. The first young lady I spoke with said the Mommy/Me classes were not too full and explained how to sign up. The website she gave was not valid “oceansideonlineregistration.com”. When I finally figured out how to register for the classes after I hung up they were all full. So, I put myself, husband, and 2 children on 7 different waitlists at both the Brooks and Marshall locations. I then called back to explain my situation and wanted to know if I would be called either way to be notified whether we were in the classes or not. The second young lady said “yes, we would be notified via email.” It’s Monday (first day of swim lessons) and we were never contacted. Lessons are two weeks long and families have to plan for this time off. Definitely not the best customer service or communication. Not impressed and will be looking to go elsewhere.
| Sunday | Closed |
|---|---|
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |
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