About
Branch of a nonprofit organization offering a gym, a pool, and a sauna in the Presidio.
The Presidio Community YMCA typically maintains its lap pool at a comfortable 80-82°F (26.7-27.8°C) and the warmer family/recreational pool at approximately 88-90°F (31.1-32.2°C), suitable for various activities and age groups.
What are people saying (AI review summary)? The reviews for this YMCA location are highly mixed. Several customers reported extremely negative experiences, citing egregious customer service issues, especially concerning membership cancellation. These issues included unresponsive management, false promises, and continued unauthorized charges for months. Other significant complaints involved poorly maintained lockers, safety concerns in the women's locker room (including the presence of a homeless person and a non-changing man), and misleading website information regarding holiday hours, which led to rude and condescending interactions with staff at the pool. In contrast, other reviewers expressed very positive sentiments, praising the welcoming atmosphere, the professional and dedicated staff, and the convenient location near the Golden Gate Bridge, with some calling it the 'Best YMCA' they've encountered.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
May 16th, 2025Franc Elmazaj
The most outrageous customer service I have ever had to deal with. I work inside the Presidio, so I thought this location would be great for some mid-day workouts. I was wrong... the gym itself was nice, but the lockers are very poorly maintained, and I ended up checking in once and then wanting to cancel my membership. Apparently, you have to write to the manager for that because they hope you are too lazy to do so, and they get to charge you a few more months. Well, I did...right after checking the place out, and here we are 2.5 months later, and I am still not cancelled and charged twice. I have emailed their "manager," Katia H., 3 times now, and I have called the club more times than I care to count to try and talk to her, and nothing... not even an acknowledgment of my emails or a call back. About 10 days ago, I went in, and she was there. She had the audacity to tell me that she got my emails (OK, so why didn't you reply then), and I was going to get a cancellation email confirmation and refund by the end of the day. I asked if I could get it in writing for her there and then, she replied that she cannot do that, and I have to wait for the email. Well, no email came that day, and so far, they have charged me $172.00 without ever using the facility. Today I received an email saying they are increasing their membership prices, and my charge would be higher next month. I called again today and was told she is not in the office. When I asked when she would be in the office, I was informed that she is in a meeting all day... I will most likely have to cancel my credit card, and no gym membership cancellation should ever be this much work or take 2.5+ months You do with that information what you need to.... Good luck, everyone!
April 9th, 2025Jaclyn Rockstar Wedding Officiant & Health Coach
Stopped by this Y while visiting the area and I felt AT HOME!!! The way I was treated made me so, so, so proud to be part of the Y family. Huge bonus that it was right by the Golden Gate Bridge and I would see it for the first time by simply walking over to it from the Y parking lot!!! I’ll be back today for a class and some more of that amazing energy the staff gives! ❤️
March 28th, 2025Bridgette Clayborn
I was having a good time until they allowed a homeless person inside the women’s locker room and then a man who looked like a man and wasn’t even changing he was just using one of the lockers came in the women’s locker room while I was drying off. I didn’t feel safe at this location.
September 3rd, 2024Vanessa Jami
I visited the YMCA Presidio around a year ago. Today was my second time, and this was because the location I normally attend (Chinatown) is currently closed for a few days due to renovations. I was aware that today, being Labor Day, I had to make sure I knew their schedule. The website said "Holiday Hours September 2: 2pm", I was surprised right away, because it didn't specify anything about a different schedule for the pool; it was strange because for most YMCA's locations, pools tend to close 15-30 minutes earlier than the rest of the facilities. They have listed on the website the hours both for the pool and the gym; so since for Labor Day it only said 2 pm; I didn't think much of it. I had completely forgotten that the pool wasn't at the same address than the gym so I went to front desk at 1:00 pm and asked for directions, doing that plus walking to the actual pool took me around 15 minutes. Which was fine, because I had planned a 35 minute swim. As soon as I entered the pool's front desk I wasn't greeted, instead I was received with a "just letting you know, you'll be kicked out off the pool in 15 minutes". I was surprised and said "why?" to what she replied "well, because we're closing at 1:30 pm." She said this with the most condescending tone, and I told her that the website said that they were closing at 2 pm completely dismissing what I had just said, she repeated "just letting you know, we're closing in 15 minutes, you have plenty of time". Not sure in which world does 15 minutes is plenty, (let's also take off 5 minutes to properly change into swimming attire) unless that's all she can handle when swimming. I was really mad and ended up leaving, I didn't see the point of staying. I shouldn't be surprised that the staff at Presidio is rude and entitled. I went back and informed the staff at the gym's front desk, I told them that coming from the Chinatown facility, I'm more than aware that the pool always closes earlier than the rest of the facilities, but I decided to trust the website. I want to make clear that this isn't the main problem, set aside that it was a mistake from whoever posted on the website, I understand this can happen to anyone. What is not right, is the way I was "received" at the pool. She could have said the exact same message with a different delivery, on top of the commute I had to do, plus the fact I wouldn't be able to get a swim session; the last thing I needed was a rude and patronizing receptionist. Do better.
February 24th, 2025Michael J. Castine
I moved here under expedited and practically destitute circumstances. I appreciate Aaron and the rest of the staff for their professionalism and dedication to their customers and members. Best YMCA I’ve been to so far.
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Opening Hours
| Sunday | 7:00 AM – 5:00 PM |
|---|---|
| Monday | 5:30 AM – 9:00 PM |
| Tuesday | 5:30 AM – 9:00 PM |
| Wednesday | 5:30 AM – 9:00 PM |
| Thursday | 5:30 AM – 9:00 PM |
| Friday | 5:30 AM – 9:00 PM |
| Saturday | 7:00 AM – 5:00 PM |
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