About
British Swim School at Hilton Garden Inn Boston Brookline is a year-round indoor swim school located at 700 Brookline Ave, Brookline, MA. It offers various swimming programs and lessons for different age groups in a hotel setting.
The indoor pool at this location is maintained at a comfortable temperature of 85-86 degrees Fahrenheit.
What are people saying (AI review summary)? Customers generally praise British Swim School for its small, warm pools, intimate class sizes, and attentive instructors. Many highlight the school's effectiveness in helping children become comfortable and confident in the water, learn life-saving techniques, and overcome fears. Safety measures, especially during the pandemic, are also appreciated. However, one customer reported a highly negative experience involving unexpected pool closures, uncommunicated instructor departures, and a subsequent series of poor customer service interactions. This included being directed to a non-operating facility, encountering unhelpful and belligerent staff, experiencing delayed and inadequate managerial follow-up, and failing to receive a refund or resolution for services paid, leading to a strong warning against the company.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
July 9th, 2025Nicole Lee
We absolutely adore David, Carmen, and their team at British Swim School. The Brookline location is a bit of a drive for us but the smaller, warm pool and intimate class size are 100% worth the trip. Our son started with British Swim School around 5 months and is so comfortable and confident in the water now at 15 months old. As a parent, its helpful to know that he has (and will continue) to learn life saving techniques and enjoys his time in the water.
January 15th, 2021Ethel Falaise
I cannot speak highly enough about our experience with British Swim School. I was very nervous about enrolling my 3 year old daughter in swim classes during a health pandemic, but after seeing the safety measures they’ve put in place to ensure the safest and cleanliest lessons I have no regrets. The attention and care my daughter receives during her lessons are amazing. She loves the water so much and recently got over her fear of jumping in! It was amazing to see how excited and proud she was of herself. The instructors are really attentive and I appreciate the updates and assessments they give after the lessons. Thankyou British Swim School!
September 28th, 2021Ijeoma Eche-Ugwu
I have never posted a review about a product or customer experience before. While there are varied experiences and not everyone will perceive things positively, I was disappointed about the services and importantly, this company’s response. I signed up my son for beginners’ swimming class. I was very excited. He looked forward to sessions. We attend our first class. It went very well. We attend our second class and at the end, we were told that the pool will no longer be used for swimming classes. The swimmer instructor said she was no longer with the company after that day’s session. We were directed to a nearby hotel with a pool in Dedham. We go there and see no staff during our planned session. We call the customer service and first the initial contact on the phone did not know who we were even after disclosing relevant demographic information. After waiting 15 to 20 minutes, we receive a call back from a personnel who after I explained what the situation, she proceeded to tell me that I didn’t know what I was talking about and that the nearby pool I was directed to did not operate on the day we were told to go there. After explaining to her that I no longer want to continue the swimming sessions and that I would prefer to speak to a manager. She said no initially but afterwards, said someone else in managerial role would call me back. The call back took several days to occur. The manger who called back while she was nice, she did not care to address the issue. I asked for a refund because at that point I have paid $136.50 for two swimming sessions and this fee should have been for a month’s service or a make up session. It has been over 3 months now and no refund or apologies or make up courses were extended in relation to the poor communication and belligerent interaction I had with one of the customer personnel. Beware of this company before signing up.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | Closed |
| Tuesday | 3:00 – 7:00 PM |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
| Saturday | Closed |