About
British Swim School at LA Fitness Northeast Charlotte/Concord offers year-round swim lessons for all ages and skill levels, from infants to adults. Located inside the LA Fitness facility, it provides a safe and comfortable indoor environment for learning essential water safety and swimming skills.
The indoor pool(s) at this location are heated and maintained at a comfortable 85 degrees Fahrenheit.
What are people saying (AI review summary)? The reviews present a mixed but predominantly positive view of the swim school. One detailed negative review criticizes the group lesson structure, citing a lack of effective instruction time (only 5 minutes of actual practice per child in a 30-minute session for $34) due to warm-ups, play, and high student-to-instructor ratios (3-4 kids). This reviewer felt their child made no progress on basic skills and argued the program offers poor value compared to other schools. Conversely, multiple positive reviews highly praise the instructors for their patience, support, kindness, and effectiveness in building confidence and encouraging learning. Specific instructors like Maleigh receive accolades for their teaching style. Exceptional customer service from staff members like Angela and the owner, James, is also highlighted, with instances of detailed explanations, app assistance, and going 'above and beyond' to help customers. Overall, the positive feedback emphasizes caring instructors, organized classes, and a supportive environment that helps clients, including fearful adults and children, learn and grow.
Location
Gallery
Amenities
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Accepts Credit Cards
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Parking Lot
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
June 28th, 2025Blake Hunter
Updated Review: Posting an update because I saw the facility’s response and I think it’s important for other parents to hear the full story, especially if you’re trying to decide where to spend your money. Yes, I know these are group classes and that’s exactly the point. The issue is how poorly this program is structured for beginners. My daughter’s class is 30 minutes, but with 5 minutes of “warm-up” play and 5 minutes of tube time at the end, they only get 20 minutes of real instruction. And with 3–4 kids in every class, each child gets barely 5 minutes of actual skill practice. For us, that means nearly $34 per session for 5 minutes of real swimming, the rest is just waiting their turn. Before posting this, I checked around. Many other swim schools structure group lessons much better: they keep class sizes smaller or ensure kids are in the water continuously, not merely sitting or standing in line waiting for their 1-minute turn to jump in. Playtime for water comfort is fine but when most of the time is spent on distractions instead of real skill building, you’re wasting your money. Their response says that’s just how all swim schools work. It’s not. Good programs balance group size, lesson plans, and hands-on time so kids progress. Suggesting parents should switch to private lessons if they want results is just a convenient excuse group lessons should teach real skills, not just be expensive water playdates. In our case, my daughter has been coming for several weeks and still hasn’t learned to back-float the most basic skill for her level. If you get lucky and there are only two kids, it might be worth it. Otherwise, think twice. For $34 per session, you deserve more than a few minutes of real learning. I wish I’d read a review like this before we signed up hopefully this helps someone else make an informed choice.
April 22nd, 2025Robin Byers- Holland
I absolutely love my swim instructor, Maleigh! She’s incredibly patient and supportive, which means so much to me as I build my confidence in the water. She takes her time explaining things and always makes me feel comfortable. My only wish is that the sessions were longer—I enjoy them that much! Highly recommend Maleigh to anyone looking for a kind, encouraging, and effective instructor!
December 28th, 2024Nicole Forbes
It should go without saying that receiving great customer service these days is like finding a needle in a haystack. Well I would love to share my needle in a haystack story and her name is Angela. Before I go into the exceptional customer service given by Angela, I have to start by speaking to amazing customer service given by the owner, James. James answered all of my questions is such detail and provided such peace about me starting swim class as a newbie with a fear of trying to swim. He explained how beneficial it would be to join my two year old on her swim journey to ensure my own safety in water. He provided me with so much insight on the topic that I know going with British Swim School was such a life changing decision for the best! Angela is literally an angel on Earth. When I was in need of some assistance learning the app and needing to reschedule a class, she took the time to show me how and with so much patience. She even texted me from her personal number to make sure that if I had any tech issues in the future, I could reach out to her anytime for assistance. Not many people would do that. It was one of the kindest gestures I have experienced in the marketplace. Angela by far is a shining example of what happens when a company hires well and hires a person who will greatly reflect the company’s brand and values. Angela surpassed my expectations as a consumer. I can promise you that if you are considering a place to learn how to swim with instructors who genuinely care and will NOT rush your learning journey, British Swim School is the top tier choice in all categories.
April 21st, 2025Glenda Howell
The on site Instructors are patient and care about their clients. Classes are organized and someone in addition to Instructor are overseeing the on site classes.
August 21st, 2024Katie Livengood
I had never heard of BSS when looking for a swim school for my two, but when I saw the reviews, I gave it a try. I am SO GLAD that I did! The instructors are INCREDIBLE - they do a fantastic job of finding where each individual child’s comfort level is, and then gently encouraging them to do just a little bit above it. Their patience has made my two so comfortable, and through that comfort, they have felt safe to learn and grow.
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Opening Hours
| Sunday | 10:30 AM – 2:30 PM |
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| Monday | 4:00 – 8:00 PM |
| Tuesday | 3:30 – 8:00 PM |
| Wednesday | 4:00 – 8:00 PM |
| Thursday | 10:30 AM – 2:30 PM |
| Friday | Closed |
| Saturday | 10:30 AM – 2:30 PM |