Clean fitness center featuring indoor and outdoor pools (seasonal outdoor pool), plus saunas, steam rooms and hot tubs.
The aquatics center at MVP Sportsplex features multiple pools. The lap pool is generally maintained at a comfortable 80-82°F (26.7-27.8°C), while a warmer therapy/recreation pool is typically kept around 88-90°F (31.1-32.2°C).
What are people saying (AI review summary)? The reviews present a mixed but predominantly negative sentiment regarding the gym. Many patrons express strong dissatisfaction with the staff, citing instances of rudeness, unprofessionalism, and poor customer service, particularly from front desk personnel and lifeguards. There are also complaints about the gym's failure to honor advertised promotions and discounts, leading to feelings of being misled. However, one glowing review praises the gym's cleanliness, amenities, instructors, and the positive impact it had on the individual's health and mobility, specifically mentioning MVP Burton as a highly positive experience.
Reviews
The staff was just absolutely awful with the way the treated me for the amount of money they want you to pay I expect the highest quality of customer care and it was so bad I will not be returning! Absolutely disgusted and Appalled at the way that I was spoke to and the way that their staff handled the situation. Yeah the gym looks nice, but if your staff isn’t nice and cooperative at the end of the day, they’re just driving more business away. So much so that I felt it was absolutely necessary to write this review The staff was absolutely terrible doesn’t matter how nice your gym is if you can’t have staff members that are nice and willing to work and help I don’t wanna come to your gym because that’s just absolutely ridiculous. The way that I was treated I would give less then 1 star if I could!!!!!!
I’ve received multiple texts from the gym promoting free enrollment and discounts, but none of them were honored when I signed up as a guest. I even showed the messages the gym sent me. It’s disappointing that these offers weren’t acknowledged as I was told there was nothing they can do the gym should stand by what it advertises and not mislead members.There should not be any texts to members about promotions if they will not be honored.
A year ago I was told I likely need a new shoulder. It was also about the same time I found out that via turning 65 I got to join MVP. Even for free I was a bit leery. But I have now likely been there 6 days of every week I am in GR. Love the cleanliness, amenities, instructors and just the upbeat pleasant people that are involved. Oh…and by the way…in an annual appt with the ortho surgeon he said your mobility looks better than anytime in the last few years. Keep playing golf and pickleball. Thanks MVP Burton!!
Lifeguards truly are awful here. To the point of rude and ruining the fun people were trying to have. No wonder people hate this location. Would recommend people check out the MVP on Crahan instead. Will definitely be going down to the one location membership.
The people who run this gym are just unbelievably rude and arrogant. The one Karen who works at the front desk is one of my least favorite people I’ve met during my short time in Michigan. The women in general who work there were just so non welcoming. I would never spend a dime at this place as they clearly only care about themselves and their money. Shoutout Larry though he was cool. Everyone else was terrible.
| Sunday | 8:00 AM – 6:00 PM |
|---|---|
| Monday | 5:00 AM – 9:00 PM |
| Tuesday | 5:00 AM – 9:00 PM |
| Wednesday | 5:00 AM – 9:00 PM |
| Thursday | 5:00 AM – 9:00 PM |
| Friday | 5:00 AM – 8:00 PM |
| Saturday | 7:00 AM – 6:00 PM |
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