About
Carmel Clay Parks & Recreation manages a comprehensive network of parks, trails, and recreational facilities, serving Carmel and Clay Township. Its flagship facility, the Monon Community Center, located within Central Park, offers extensive amenities including a fitness center, indoor and outdoor aquatic centers, gymnasiums, and a track. The department provides a wide range of programs, events, and activities for all ages, focusing on health, wellness, and community engagement.
The Monon Community Center's indoor aquatic facilities maintain specific temperatures. The indoor lap pool is typically kept between 80-82°F (26.7-27.8°C). The indoor activity pool (leisure pool) is usually maintained at 84-86°F (28.9-30°C). For therapeutic purposes, the indoor warm water therapy pool is kept at a higher temperature, typically 90-92°F (32.2-33.3°C).
What are people saying (AI review summary)? Reviews reflect a highly mixed experience, with several significant complaints despite some initial positive remarks. Recurring issues include poor water quality in the main pool and unsanitary conditions like geese feces near the lazy river. One user reported feeling discriminated against and unwelcome by staff, citing a lack of diversity and inclusivity. Customer service was heavily criticized for being rude and unresponsive, particularly regarding billing issues. Other complaints noted a decline in the overall atmosphere, describing the waterpark as an 'unruly mess' and mentioning inconsistent staff quality (poor desk staff, good waterpark staff). Additionally, one visitor experienced difficulty with navigation due to an unhelpful address.
Location
Gallery
Amenities
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Accepts Credit Cards
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Parking Lot
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Accessible Entrance
Reviews
Listing Reviews
March 15th, 2025Nichole Suiters
I've had a good time here. But, I will not be going back. The main pool needs a better filtration system or a better treatment routine. The water becomes disgusting shortly after the season starts. Whereas the water in the diving pool, slide pool seems to be very clean.
February 3rd, 2025Kamilla Chavez
I was extremely disappointed with my experience at Carmel Clay Parks’ indoor pool. From the moment my significant other and I arrived, we were met with stares and judgment from the entirely white staff, as if they were shocked or confused by our presence. Their demeanor made it clear that we didn’t fit in and/or weren’t welcome, and it was an incredibly uncomfortable experience. No public facility should make people feel like outsiders because of their background. Especially with everything going on in this country at this. It’s very sad that diversity and inclusivity aren’t a priority here.
June 8th, 2025Theresa Scheller
Loved this playground but the google address was zero help in getting us there. We ended up stopping a local pedestrian who guided us.
June 3rd, 2025Stephanie Alexander
I visited the water park with my family yesterday. I paid $65. We were disgusted and surprised to see Geese feces, along the wall Barrier Of the lazy river. I want my money back.
December 3rd, 2017David Douglas
It used to be better, a lot better. I will cite a few issues. I used to love going here during the summer, it was great. Then one day I got the rudest, most angry letter in the mail saying that I owed them money. Apparently the Visa I used for the monthly fee got declined because they had just sent me a new card. Instead of calling me up on the phone and pointing this out to me, which would have taken 5 minutes, instead they sent me the rudest, most reprehensible letter 5 days later that pretty much outright called me a deadbeat. It was appallingly rude and condescending. I called the woman on the letterhead but she never answered, called every day, sent her an e-mail, left a message, but no, never got back to me. I cancelled my membership after that. What awful customer relations when you resort to that level. I should have saved the letter so I could post it. Written by an awful person. Aside from that, their track used to be open to the public, which was nice, but there are always people and teenagers who will find ways of ruining things for everyone else. Same goes for the waterpark. Used to be a nice, quiet, safe place, but now it is just an unruly mess of people and a lack of civility. Looks like other negative reviews for the park were removed, so likely this one will be too. Oh, and some of the desk staff downstairs are useless. Stop hiring so many teenagers, they have no sense of anything. They will tell you one thing and it will be completely wrong. Waterpark staff are great, but inside need retraining or should be fired. Used to love this place.
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Opening Hours
| Sunday | 7:00 AM – 8:00 PM |
|---|---|
| Monday | 5:00 AM – 10:00 PM |
| Tuesday | 5:00 AM – 10:00 PM |
| Wednesday | 5:00 AM – 10:00 PM |
| Thursday | 5:00 AM – 10:00 PM |
| Friday | 5:00 AM – 10:00 PM |
| Saturday | 7:00 AM – 8:00 PM |
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