About
Retailer of spas, hot tubs, and above-ground pools.
As a retail store selling pool and spa equipment rather than operating a public swimming facility, specific, advertised pool temperatures are not available. Pool temperatures for products purchased from Unique Pools Spas and Grills would depend on the chosen model's heating capabilities and the owner's desired settings.
What are people saying (AI review summary)? The reviews present a mixed customer experience. Positive feedback highlights excellent and patient sales assistance from staff like Adam, Carl, and Randy, who helped customers select products and provided maintenance tips. Exceptional and swift technical service was also praised, with Hank resolving a pool pump issue quickly. However, significant dissatisfaction arose from misleading information during the sales process, including false claims about products being 'Made in America' (when parts were Hungarian), understated installation costs ($100 quoted, $1500 charged), and misrepresentation of available spa covers for a disabled veteran, rendering a $10,000 spa unusable. Other criticisms include poor delivery service (property damage, left shipping materials) and the low quality of bundled accessories (ladder, vacuum) with inadequate post-purchase support and resolution from the company.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
August 21st, 2025Tim Sellers
Let’s start my experience with the fact that I’m 100% disabled American veteran with both shoulders so damaged I cannot lift the Spa cover that you and I are used to seeing. When I came into the store, I was greeted by a man named Randy, who seemed to be a very likable guy we looked at several spas then we looked at two different hardshell covers one that had a finger assist that would lift the Spa covers and then a much cheaper one that would Lift each half of the Spa covered on an assisted lift which I tried and was able to do . I found a spa I liked and I asked several questions about it. Is it made in America? Yes, it is as I had an electrician take the cover off , everything you see is made in Hungary. I ask about how much it would cost to hook it up. The salesman said if you guys have the guys 100 bucks or so they will happily hook it up $1500 later I have my Spa hooked up. I’ve been waiting days to get this hard shell cover that would lift half of the cover so I could use my Spa they came today with a manual lift where I have to flip back half of the cover, which I physically cannot do ! and then lift both covers up with an assisted arm, which I have no idea how hard that’s gonna be because I can’t lift the front cover up . and then comes in the guy that smooth things over he said well we have parts that are made in America and it’s assembled in America. Well that’s not American made that was a lie 100 bucks to hook it up $1500. That was a lie . waited about a week and I can’t even use my Spa because I can’t lift the cover!,and they come out with this half ass cover and tell me I have to lift the front of it and all the immense pain My shoulders are in and then lift the whole thing. I cannot even use my brand new Spa and here comes the smooth guy from Orlando saying oh they don’t even make a hard cover for that well that’s not what I was told that’s not what I put my hands on. That’s not what I asked the salesman. Randy is this coming ? yesl we’re just waiting on your .hardcover to come in .and now they don’t even make one for it so I have a $10,000 spa that I cannot even use hundred percent disabled physically handicapped I cannot lift the spot cover and when they get through putting the all the screws together for this lift laying on the spa top is a bag full of rubber washers, I am quite sure are used to keep water out of where the screws penetrates the sides and use as a gasket on the metal but they weren’t put in
June 27th, 2023CarDealGuy Jax
The sales and selection process was excellent. Took time to show me a variety of models and was able to answered all my questions. So far the hot tub seems to be a good fit for my needs. Unfortunately the delivery staff did not communicate well, failed to listen to instructions, used wrong driveway to enter the property, damaged the grass. Left all the shipping materials around my yard which I spent 30 minutes collecting and moving to the trash collection site. Hopefully the company will correct this post sale portion of their service.
April 1st, 2025Sharon Meadows
Hank came to The Rescue !! The bearings in my 13mo old Pool Pump came Apart this morning… Two Hours Later , Hank REPLACED IT !! One hour later , my pool is back up and running perfectly. 15 minutes later , for the First Time this year , I’m In The Pool . Thank You Hank. I’m a big fan and a Loyal Unique Pools Customer !!
June 25th, 2024Angela Tatham
The purchasing experience was great and the customer service the day of purchasing was easy. The separate small company Unique uses to dig and install the pool was quick and efficient. The quality of the pool we purchased is fine. I tried contacting the store about concerns I had and was finally able to talk to somebody after a few days. With that said, I do not recommend the package that they offer with the ladder and vacuum, they are both total garbage and a waste of your money. After calling and discussing this with them, they would not do anything for the ladder and only offered a small store credit for the vacuum. A little frustrating after spending $15,000 on a pool, but I should have researched those smaller parts of the pool before purchasing from Unique. Hopefully this helps someone else before they spend a ton of money and are not happy with the quality of the items.
October 11th, 2019JOHNandFAY Cotton
Adam was excellent. He helped us identify the right hot tub to meet our needs and budget and was very helpful with tips for maintenance and upkeep. Also, Carl helped in the process too. Both were very patient answering all our questions as we are first time hot tub owners.
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Opening Hours
| Sunday | 12:00 – 4:00 PM |
|---|---|
| Monday | 10:00 AM – 5:00 PM |
| Tuesday | 10:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 5:00 PM |
| Thursday | 10:00 AM – 5:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 5:00 PM |
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