Rentyl at Reunion, located within the renowned Reunion Resort in Kissimmee, Florida, offers luxurious vacation homes and villas. Guests enjoy spacious accommodations, frequently featuring private pools, and access to Reunion Resort's extensive amenities, including championship golf courses, a multi-acre water park, and various dining and recreation options, all conveniently close to Orlando's theme parks.
The primary resort pools and water park at Reunion are typically heated year-round to a comfortable temperature. Private pools accompanying Rentyl's vacation homes are often available with optional heating, usually for an additional fee, ensuring a pleasant swimming experience regardless of the season.
What are people saying (AI review summary)? The provided reviews offer a mixed but distinct perspective on guest experiences. Positive feedback frequently commends excellent and attentive staff, including professional front desk personnel (Eran, Elizabeth, Max, Aaron) and prompt maintenance crews (Joantonio, Juan, Alejandro). Guests highlight beautiful, comfortable, and well-maintained properties, often describing them as luxurious with top-notch amenities, leading to strong recommendations and intentions for repeat stays at places like Encore Resort and Rentyl at Reunion. Conversely, significant negative experiences include severe cleanliness issues (e.g., dog treats, filthy surfaces, uncleaned for weeks in one unit), malfunctioning appliances (refrigerator not cooling), and mildewed linens. There are also serious complaints regarding customer service, specifically a lack of prior notification about check-in unavailability, unhelpful management refusing access and forcing families with young children to wait, and dismissive host communication when issues were raised, causing significant frustration and vows never to return.
Reviews
Hello there, I just have to say how a wonderful experience my family and I had this weekend. I had a few minor issues but it wasn't a big deal. The maintenance crew was on Point Joantonio, Juan and Alejandro from different shifts. They arrived immediately as soon as I called front desk to report anything. The front desk employees are so attentive and professional. Eran, Elizabeth, Max and Aaron are the best. Shout out to them. They are so kind and very helpful. Beautiful home! The home I stayed in Minton was comfortable and felt like I was home. All of my guests were excited and saying they will be booking there next stay here at Encore Resort. I stayed from April 10 to the 13 and I will be a returning guest. Thanks again! Five stars from me and my guest.
Please don't rent unit 112 Bldg 3 Cleanliness: The house was not clean upon arrival, with dog treats under the glass table, filthy doors and walls, and an overall appearance that suggested it hadn't been cleaned in weeks. * Appliances/Amenities: The refrigerator was not getting cold, forcing me to consider purchasing coolers for our food. The linen and towels reeked of mildew. * Host Communication: While responsive, the host was dismissive and passive. Her initial response to my complaints was to offer a checkout, and she seemed unwilling to address the fridge issue, even implying that I might have left it open * Overall Impression: I've had previous positive experiences with vacation rentals in Florida and found this one to be a significant negative outlier, giving it "two thumbs down. It's clear that the lack of basic cleanliness and the host's unhelpful attitude significantly detracted me from my vacation and celebrating my mother's 67th birthday. I will not rent from host Renata every again.
Staff gave us no prior notification that check-in is unavailable from 8-10 PM (bc they are short staffed at this cash-rich property). They left me a voicemail about it as I was on the plane landing at 7:30 with no chance to get there before 8. The manager refused to provide the door code for our unit, making my two kids under 4 stay up in the car until 10 PM to check in. Manager onsite refused to take fault, refused to connect me to his superiors and continues to claim this was fine to do on his part. I will never stay here again. Stay at Reunion instead. At the very least they understand what customer service looks like.
I had an absolutely wonderful experience at Rentyl at Reunion! The property is stunning, well-maintained, and offers an unparalleled combination of luxury and comfort. The staff was incredibly attentive and went above and beyond to ensure that our stay was perfect. The amenities were top-notch, from the beautiful pool areas to the on-site dining options. It’s a perfect destination for families, couples, or anyone looking to relax and enjoy a high-quality vacation experience. I highly recommend it to anyone seeking a memorable getaway. Can’t wait to return!
Great company with a great presence and footprint. Highly recommended.
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