About
Pool contractor supplying Sundance spas and the Big Green Egg, plus installation, cleaning, and repair services.
As Shields Pool & Spa primarily operates as a retailer, builder, and service provider for pools and spas, rather than a public swimming facility, specific pool temperatures for their business location are not available. Temperatures for the pools and spas they install, maintain, or sell are typically set by the individual owners.
What are people saying (AI review summary)? The reviews present a mixed, yet predominantly positive, view of the company's customer service and staff, but highlight significant concerns regarding its billing and accounting practices. Many customers highly praise the staff for their excellent, personalized, and knowledgeable service, citing instances of advocacy during lengthy warranty processes, going 'above and beyond' to correct faulty installations, offering great sales advice, and effectively solving pool cleaning issues. Customers appreciate being known by name and receiving genuine follow-up calls. Conversely, one review expresses extreme dissatisfaction with the company's operational side, alleging severe overcharging for chemicals, claiming payment for services not rendered or already paid for, and persistent accounting errors, including attempts to collect payments over a year after service cancellation. While the frontline employees and direct service interactions are consistently lauded, the company's internal financial management is a serious point of concern for at least one former client.
Location
Gallery
Amenities
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
August 1st, 2025John Skinner
I purchased a pool cleaning robot from this company a while back. A year later, the power cord for the robot quit working, so the staff helped me order a new cord under the manufacturer’s warranty. It took over a year for the manufacturer and distributor to get their act together and finally get that cord delivered to Athens, but the Shields staff kept me updated throughout the process and consistently kept pressure on the slow parties on my behalf. I appreciated them having my back as their customer.
June 19th, 2025Ryan Stoddard
I wish I didnt have to write this but I honestly have zero good things to say about this company. The employees are amazing and know what they are doing but the company is the issue. A couple things we have suffered when we used them: -Severely overcharging for chemicals -Claiming to have used more chemicals than they did (confirmed with the technician who handled the pool) -Attempting to claim payment for services already paid for. And if these things were bad enough, their accounting is so bad they are attempting to claim payment a year and a half after we cancelled them and they were already paid. Seriously anyone else would be better even if its just your teenage nephew. Do not use them.
October 19th, 2018chris waldrip
I bought my wife a Bid Green Egg and the sales and service was great. They were very informed of the product, and offered all the gadgets to help me join the smoker world. We love our egg and thanks to the guys at Birchmore Shields for the great customer service. we will be back.
June 23rd, 2017Amber Cook
We had an issue with a faulty salt system being installed for our pool. Birchmore installed it and, through no fault of their own, it was defective. They have gone above and beyond to correct the issue. The owner, Me. Shields and Jason came out personally to install a new system and we were told "don't worry, we will make it right". And they have! Absolutely love walking in and people knowing us by name. We even get random phone calls to check and make sure everything us going good...not "what can I sell you" calls, but genuine "what can we do for you" calls. Thanks, y'all! We will continue to support this great business!
August 16th, 2022Jennifer Bolton
After dealing with another pool company for a month and not getting my pool clean i came to see my friend Monica at Birchmore and regret not going there from the beginning! She helped take my pool from brown disgusting water to beautiful blue water in less than a week! Birchmore definitely has my business from now on, very happy customer!
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 1:00 PM |
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