About
The Paul and Carol David YMCA of Jackson Township, located at 7389 Caritas Circle Northwest, Massillon, OH 44646, USA, is a modern community hub offering a wide range of facilities and programs. It typically includes state-of-the-art fitness equipment, group exercise studios, gymnasiums, and aquatic centers with multiple pools. The YMCA serves the community with programs for all ages, focusing on health, wellness, youth development, and social responsibility. Amenities often include child watch services, locker rooms, and spaces for community events and classes.
The Paul and Carol David YMCA typically maintains its program pool at approximately 86-88 degrees Fahrenheit (30-31 degrees Celsius) and its lap pool at around 82 degrees Fahrenheit (28 degrees Celsius) to accommodate various activities, from swim lessons and water aerobics to lap swimming.
What are people saying (AI review summary)? The reviews for the YMCA present a mixed but insightful picture. Many members praise the facility itself, highlighting its cleanliness, up-to-date equipment, and well-maintained amenities such as the hot tub, showers, pool, workout area, and gym. Specific staff members, like Sharon, are lauded for their exceptional work ethic, friendliness, and dedication to keeping the facility clean and organized, with some front desk staff also receiving commendation for their welcoming nature and helpfulness. However, significant concerns are raised regarding overall staff professionalism and attentiveness. Complaints include 'lazy' workers and lifeguards who are reportedly distracted and not diligently monitoring the pool. A particularly severe and detailed review outlines alleged discrimination, hostility, and a profound lack of accountability from leadership, including an Assistant Director and other management. This reviewer claims job inquiries were met with dismissiveness, solicited feedback on hygiene issues (like a dirty sauna) was ignored, and their concerns were ultimately dismissed, leading to feelings of marginalization and negative impacts on mental health. This suggests a notable disparity between positive experiences with some operational staff and serious issues concerning leadership's responsiveness, professionalism, and inclusivity.
Location
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Amenities
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Accessible Entrance
Reviews
Listing Reviews
May 7th, 2025Johnny Biacofsky
Their workers are super lazy. Maybe that's par for the course across all businesses these days, and maybe they've got some great, dedicated people, too. However, for me, it's your weak links that drag you down. Nice location with some great hardware and such. But...too much staffing disappointments.
January 25th, 2025Heather Lollman
This YMCA is excellent! I’ve gone to few other local YMCA’s and feel most welcomed here. The equipment is up to date and well taken care of. Sharon works inside the gym and she is EXCELLENT! She truly deserves a raise with how hard she works to keep the place clean and organized. The staff up front greet me by name when entering and if I’ve ever had questions someone has always quickly gotten my answer or solved my problem. I bring my family regularly for open swim and hope to begin using their awesome child care facility also. Thanks for everything you all do to give us a great experience!
August 13th, 2025Eugene Blakely
The life gaurds need to pay attenion the pool better instead on talking to people this is a serious issue i was in there last week the gaurd on duty wasn't watching the pool interested in talking to people at the pool . Other then i would give it a 5 star
January 31st, 2024Darryl Guenther
This is the best-kept facility in the Akron-Canton area. The hot tub is always clean and up to temp. The showers are not clogged. They have great pressure and a great temperature range. The sauna is nice for those who like it. The pool is clean and nice. The workout area and gym are also nice. The staff is often friendly.
December 21st, 2024Ant Ejacoñ (Metatronic Messenger)
A Call for Accountability: My Experience of Discrimination and Neglect at Paul and Carol David YMCA A few months ago, I entered the facility to inquire about positions in the aquatics department, as I have a strong background as a swim instructor and coach. Instead of a warm welcome, I was met with hostility from a front desk employee who curtly dismissed me with, “If we are hiring, go online.” When I asked for the aquatics director's contact information to inquire further, I was flatly refused. Later, I discovered this rude employee was not just staff but the Assistant Director—a position requiring professionalism and tact. His dismissive attitude was my first red flag, but as someone who valued the facility's offerings and had fond memories of it, I decided to give it another chance as a member. The Feedback Solicitation That Backfired After rejoining, I noticed a glaring hygiene issue: the sauna benches were caked with years of grime. I initially refrained from submitting critical feedback, stating that it was too early to form judgments. However, the Assistant Director himself emailed me, actively soliciting my opinions. Reluctantly, I shared my observations. True to form, he never responded. This neglect set the tone for subsequent interactions, revealing a pattern of stonewalling and unaccountability. Despite his poor leadership, I tried to focus on enjoying the amenities. Encouragement from Staff to Apply While using the pool, multiple staff members—including a cancer survivor instructor—encouraged me to apply for open swim instructor roles. Their eagerness was genuine and hopeful. Even the enrollment director insisted I apply and attempted to excuse Andrew's earlier behavior, attributing it to “computer issues.” Yet, within hours of walking home, I received an impersonal message from Andrew—a boilerplate response offering no acknowledgment of his unprofessional conduct. I replied, calling out his evasion, but as expected, he never followed up. A Leadership Breakdown The sauna remained filthy, despite numerous attempts to raise the issue with various staff, including Amber, Mary-Cait, Bones, Scott, Derek, and Theresa. Eventually, I was directed to Jennifer Anderson, a member of the leadership team. On the phone with Jennifer, I realized I had already forwarded my concerns about Andrew to her days earlier at Carma's suggestion. Instead of addressing the issue, she scoffed and dismissed me outright, stating, “It’s obvious you’re unhappy here, so I’m going to refund your money.” I clarified that I enjoyed the facility and the connections I was making, but her response made it clear my feedback—solicited and valid—was unwelcome. Discrimination and Mental Health Impacts As someone who lives with mental health challenges, this experience has been profoundly damaging. Their refusal to take accountability has exacerbated my struggles, leaving me feeling marginalized and dismissed. Their actions reek of discrimination, not only against my identity but against anyone who dares to expect better from those in leadership. A Call for Justice This is a plea to the CEO and Ms. McCormick: address this blatant lack of professionalism and discrimination within your ranks. Your facility has the potential to be a welcoming and inclusive space, but only if your leadership reflects those values. Silence and stonewalling are not solutions—they are complicity. To those considering membership: proceed with caution. Leadership here doesn’t value accountability, feedback, or inclusivity.
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Opening Hours
| Sunday | 10:00 AM – 5:00 PM |
|---|---|
| Monday | 5:00 AM – 10:00 PM |
| Tuesday | 5:00 AM – 10:00 PM |
| Wednesday | 5:00 AM – 10:00 PM |
| Thursday | 5:00 AM – 10:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 6:00 AM – 5:00 PM |
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