Blue Buoy Family Swim School, located at 1702 Nisson Rd, Tustin, CA, is a family-owned and operated swim school with a rich history dating back to 1956. It offers year-round swim lessons for all ages, from infants to adults, focusing on water safety, stroke development, and building confident swimmers in an indoor, fun, and comfortable environment.
The pools at Blue Buoy Family Swim School are consistently heated to a comfortable 92 degrees Fahrenheit (approximately 33.3 degrees Celsius) year-round.
What are people saying (AI review summary)? The swim school receives overwhelmingly positive feedback, with many describing it as phenomenal and the 'best in the area.' Customers consistently praise the highly capable, patient, and kind instructors for effectively teaching advanced skills, building confidence, and catering to children, including those with special needs. The facility is noted for its friendly, family-like atmosphere, where staff often get to know families personally, and children genuinely enjoy their classes. However, a significant area of concern is the appointment and scheduling system, which is described as terrible. Issues include difficulty with rescheduling, a lack of flexibility for long-term course changes, staff not proactively adding children to waiting lists, and a perceived disconnect between customer service and instructors. Concerns were also raised about instructors' time management leading to short classes, which can accumulate to a significant financial loss for long-term students, and long waiting list times despite the high cost of lessons.
Reviews
This place is phenomenal! The entire staff is incredibly nice and capable, it is easily my kids favorite part of the week. They have our kids doing more advanced things compared to other places we’ve tried and they absolutely love it. Recommend it to anyone getting their kids used to the water or learning to swim.
Their appointment arrangements system is terrible! When you need to change your schedule for the new school year, they will politely email you but always refuse by saying there are no spots available, and they won't proactively put you on the waiting list! I thought they had already put my son on their waiting list, but 30 days later, when I asked again, they said they could put on the waiting list! Their customer service system and the instructors are disconnected! When you need to reschedule, no one helps unless you ask! Or if you need to change your long-term course, they will avoid the important matters and make you use up the courses you should have! They really should give each instructor a watch or a time reminder device because their time management is really bad! There are always students who skip classes, and it's not the instructor's fault! If it ends up like this for a year, my child will lose $400-$500 per year! This shouldn't happen! It's completely unfair to children who study long-term! It may be 1-2 minutes at a time, which is not noticeable! We pay less than $700 per month for one child, and another child has been on their waiting list for 3-4 months with no news,yet you often see new people in the pool!
Blue Buoy is the best swim school in the area. We have gone there for 7 years and they've taught all of our kids to be safe, happy swimmers. I think we've probably had every instructor at one point or another. We love the family atmosphere, they really get to know you and your kids personally. Don't miss out on this Tustin gem!
I'm the nanny of a student here who was traumatized by swimming at a previous school, and when we came here, now a year later, she's not only having fun, but getting more confident with swimming. She's almost 5 years old, and I'm so thrilled she has the best teacher, Mr. Eric. He's been so patient and has known exactly how to progress her along. The staff is also wonderful and kind. I'm always happy to say hi to them. I'd love to bring my own kid here one day, they're that good and special! Please expand ❤️
I love this place and so my kids too! My kids were taking classes at this facility for almost 2 years before they had to close because of COVID, we celebrated my kids birthday there twice and I everyone loved the place, staff and how helpful and friendly everyone there were! Lifeguards and teacher are always friendly and playful with all kids they don’t discriminate anyone and are always happy to help and answer any concerns you might have, one of my kids it’s autistic and I love how patient and caring had been the teachers for my kid, I will never regret all the investment we put there for our children, my kids even miss going there and I think we will be back there soon. We had the pleasure to meet the owner and he is such a great human been, you can easily see the passion they have there to help little ones to meet their goals! Thanks again for the great quality service you offer!
| Sunday | Closed |
|---|---|
| Monday | 2:00 – 7:30 PM |
| Tuesday | 9:00 AM – 7:30 PM |
| Wednesday | 9:00 AM – 7:30 PM |
| Thursday | 9:00 AM – 7:30 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 1:00 PM |
Drop Us a Line
You may also like