Five Star Swim School - Edison, located at 1655 Oak Tree Rd, Edison, NJ, is a state-of-the-art facility offering swim lessons for all ages and skill levels, from infants to adults. It features two indoor heated pools, private changing rooms, and a comfortable waiting area, serving communities like Edison, Plainfield, and Woodbridge with a focus on safety and proper technique.
The facility maintains its two indoor heated pools at a comfortable and consistent temperature of 90 degrees Fahrenheit (approximately 32 degrees Celsius).
What are people saying (AI review summary)? Five Star Swim School generally receives high praise for its excellent instructors (including Marcus and Amaris), who are described as patient, professional, and highly effective in building children's confidence and improving swim skills. The facilities, particularly the Edison location, are noted for a clean, well-maintained, 90°F heated indoor saltwater pool and small class sizes (3-to-1 ratio) ensuring personalized attention. The office staff are also frequently commended for being kind and helpful. However, there is significant negative feedback regarding a specific Assistant Manager, Nicolas, at the Edison location, who is described as unprofessional, uncaring, and unhelpful in resolving customer issues, specifically regarding the rescheduling of make-up classes. This led to accusations of a 'money making scam' and a lack of respect for customers due to strict policy enforcement.
Reviews
We recently did a make up class at this location and couldn't have been happier! Marcus and Amaris are wonderful instructors. My daughter adores them ! She is so comfortable with them ! Every location is so welcoming! You won't be disappointed signing your child up for lessons!
Five Star Swim School in Edison offers a clean, well-maintained indoor saltwater pool heated to 90°F, creating a comfortable environment for swimmers of all ages. Small class sizes (3-to-1 student-to-instructor ratio) ensure personalized attention, and instructors are consistently praised for their patience, professionalism, and ability to build confidence quickly. Overall, Five Star delivers quality instruction, excellent facilities, and a caring team.
This swim school is absolutely amazing. The instructors are very nice, the office staff are the kindest and always very helpful with everything. Definitely 5 star.
Unprofessional and Uncaring Staff > "The staff at Five Star Swim School Edison are incredibly rude and unprofessional, especially the Assistant manager - Nicolas. He doesn't seem to care about anyone's geniune request or problems when a request was made to reschedule a make-up swim class as I had to go out of city on work assignment. No one seems to care about the children or their progress. Every single class is prepaid and costs money, simply by saying a makeup class in special circumstances can not be reschedules seems like it is a money making scam and the managemwnt has instructed there staff to rip off there customers on the pre-text of policy. A truly terrible experience dealing with Assistant manager." A Manager is to resolve a problem or provide a solution to a problem, simply washing away hand by saying it's our policy and nothing can be done for a class which is about to happen in the future was.clearly turned down. It feels like they are deliberately misleading customers and have no respect for their clients." I hope google had an option to give -ve star rating.... I would have definitely given that.... and im surprised how the five-star swim is still keeping such an assistant manager - Nicholas.... he definitely doesn't deserve to be a manager and doesn't assist any clients to provide a solution to the problem....or a part of a five-star swim...
My son has been here for a year and his swim skills have improved dramatically from the beginning of last year until now all thanks to the amazing instructors.
| Sunday | 9:00 AM – 4:00 PM |
|---|---|
| Monday | 3:30 – 8:00 PM |
| Tuesday | 3:30 – 8:00 PM |
| Wednesday | 3:30 – 8:00 PM |
| Thursday | 3:30 – 8:00 PM |
| Friday | Closed |
| Saturday | 9:00 AM – 3:00 PM |
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