About
Family-friendly fitness facility offering workouts and classes to all fitness levels, along with a pool.
Specific pool temperatures for American Family Fitness Glen Allen are not publicly listed. However, fitness centers commonly maintain lap pools around 78-82°F (25.5-27.8°C) and warm water or therapy pools often range from 88-92°F (31.1-33.3°C).
What are people saying (AI review summary)? text: "People say this gym offers a wide variety of fitness classes, great amenities, and a clean facility with large, open spaces and locker rooms. They also highlight the professional and helpful staff, from management to instructors." language_code: "en-US"
Location
Gallery
Amenities
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Good for Children
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Accepts Credit Cards
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
September 11th, 2025Rydia Salih
I was a member here with my mother, who has a disability and needed exercise for therapy, and we both had a very negative experience. From the very first day we joined and for 3 years nonstop, an employee named Connie (evening janitor) harassed us. This was not an isolated issue. it was ongoing and escalated over time. She sprayed Lysol toward me at the sinks, followed me around the locker room, and mopped directly over my feet and even over my mother’s feet after she came out of the shower (which could have caused her to slip and get hurt because of her disability). On another day, Connie even turned off the pool lights while my family (including a baby and pregnant women) were still swimming, without any announcement. Her behavior was hostile, unsafe, and completely unprofessional. We complained many times during those years, but management ignored us and nothing was done. When I finally left over a year ago, all I received was a generic “sorry to see you go” message. no acknowledgment of the harassment, no accountability, and no corrective action. At the VCC location, a staff member with a nose ring caused a scene, chased me down yelling, and when my husband said, “We pay too much money to be treated this way,” she responded that if we couldn’t afford it, we should go somewhere else. That level of disrespect is shocking and unacceptable. Overall, this gym failed to protect its members. including those with disabilities. ignored repeated complaints, and allowed staff to behave in a hostile and dangerous way for years. If you are considering joining, be aware that member concerns are not taken seriously and management does not hold staff accountable.
June 2nd, 2025Arif Ahsan
I recently canceled my membership at American Family Fitness due to a very disappointing experience with a front desk staff member named Isac. I was granted free pool access for my daughter by Manager Mason, who confirmed that it was added to my account. However, when I arrived, Isac refused to allow us in and declined to contact Mason to verify. After I managed to get in touch with Mason myself, he called Isac, who then reluctantly let us through. When I explained that I wasn’t lying about the access, Isac responded with, “Why would I trust you?” — a rude and completely unprofessional remark. This kind of behavior is unacceptable, especially toward a paying member. I no longer feel comfortable supporting a facility where customers can be treated with such disrespect. I hope management addresses this issue seriously so other members don’t have to go through something similar.
April 6th, 2025Adam Denny
I’ve been going here for about 5 years and am just as impressed now as I was when I started. the cleanliness, large and open spaces and locker rooms, great amenities, and staff make it easy to stay motivated and actually want to go to the gym. I go to a few of the other locations in the area (Mechanicsville is awesome too) but IMO, I’ve never been to a better gym and am thankful Am Fam is a part of RVA.
June 9th, 2025Cindy Pommert
There is no corporate support. If you have a question or concerns. Dont bother calling corporate. Corporate doesn't answers calls. Even the operator says leave a message. Its a total joke. The customer service tech kept repeating the same thing. When iasked for additional help she hung up on me. I posted this and the only response is. For me to contact the office. SORRY. Bad service from corporate no second chance. There are many gyms in the area. American family Fitness is not getting any more of my time or effort or money
February 25th, 2025Lee's Gal
Out of all the locations, this one is my favorite. It has a single floor with a clear line of sight, which allows our family to engage in our own activities without feeling disconnected from one another. Additionally, several front desk staff members are welcoming to everyone who comes through the door. I recommend this location to anyone who asks, as people of all shapes, sizes, and fitness levels, including those with disabilities and children, feel comfortable working out here.
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Opening Hours
| Sunday | 7:00 AM – 6:00 PM |
|---|---|
| Monday | 5:00 AM – 11:00 PM |
| Tuesday | 5:00 AM – 11:00 PM |
| Wednesday | 5:00 AM – 11:00 PM |
| Thursday | 5:00 AM – 11:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 7:00 AM – 8:00 PM |
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