Modern facility hosting indoor pools for recreational swimming and competition, plus a gym, a weight room and a snack bar.
The pools at the Jeff Rouse Swim and Sport Center are maintained at specific temperatures: the competition pool is typically 79-80°F, the leisure pool is kept at 84-85°F, and the warm water therapy pool is maintained at a warmer 92-94°F.
What are people saying (AI review summary)? text: "People say this sports complex offers a variety of pools, a fitness center, indoor basketball and volleyball, and a snack bar. They also highlight the friendly and helpful staff, and the clean and organized facility.\n\nSome reviews mention the pool area can be crowded." language_code: "en-US"
Reviews
I enrolled my son in private swim lessons at the Jeff Rouse for this summer. We have had excellent communication with his swim instructor, Ms. Judith, and she has been an absolute gem for him. In just over 2 cumulative hours of lessons she has him floating and demonstrating some basic skills. I have every confidence that she will get him to be a “public pool swim test” capable kid by the end of their time together. Additionally, for my experience as a whole, getting signed up through the facility’s website was very easy, we were put in touch with his swim instructor directly, the front desk was friendly and helpful when I came in to pay for the sessions in advance, and the facility itself is great. We’ve had so much rain recently that it’s nice to know the weather won’t jeopardize his ability to get a lesson or close the pool down. Kudos to the team, and I can’t wait to see him cutting through the water like a mini-pro!
My son is taking swimming lessons with Judith. Her communication and experience is priceless. I will recommend her over and over. Than you Judith for your amazing job and patience with children 💐💐💐💐
I have been a member of the Rouse Center since 2021. I absolutely love all the Water Aerobics classes that they offer and all of the instructors are so amazing. My niece and nephew took swim lessons here and Aideen the coordinator went above and beyond to make sure they were placed in the right class with instructors that met their individual needs. I highly recommend the Rouse Center to anybody that I meet because it is such a family, friendly environment!! Such a friendly front desk staff too, especially Wendy.
I had an amazing experience taking adult personal swim lessons with Judith at the Jeff Rouse Swim and Sport Center in Stafford. She's incredibly patient, encouraging, and made learning to swim as an adult feel comfortable and achievable. Highly recommend her if you're looking to build confidence in the water!
Disappointing Experience and Poor Customer Service I signed up for a membership specifically to access discounted private swim lessons, which I made clear at signup. I wasn’t told there was a waitlist until a few days later, after I submitted my lesson request online. I asked for a general timeline—not an exact date—but got no response. After following up and copying the General Manager, I finally received a rude phone call from the Aquatics Director, Aideen, who barked at me as soon as I answered the phone. She quickly changed her tone when I stood my ground, said she was “part-time” to justify the poor communication, and promised to follow up with a timeline—but never did. Another week passed and I was charged for another month of membership—with still no update. When I sent a professional email seeking clarity, the response was unexpectedly snarky, essentially dismissing my concerns and wishing me luck at another facility. Rather than addressing the issue or trying to retain me as a customer, their tone was unprofessional and disrespectful. If they couldn’t provide a timeline, they should have said so immediately to let me cancel before being charged again. The entire experience has reflected a clear lack of professionalism, care, and respect for people’s time. This is not what I expected when I signed up.
| Sunday | 8:00 AM – 5:00 PM |
|---|---|
| Monday | 5:00 AM – 10:00 PM |
| Tuesday | 5:00 AM – 10:00 PM |
| Wednesday | 5:00 AM – 10:00 PM |
| Thursday | 5:00 AM – 10:00 PM |
| Friday | 5:00 AM – 10:00 PM |
| Saturday | 7:00 AM – 8:00 PM |
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