About
KIDS FIRST Swim School - Perry Hall, located at 9638 Belair Rd, Perry Hall, MD 21128, USA, is an indoor swim school dedicated to teaching children of all ages, from infants to advanced swimmers. It provides a specialized environment for swim instruction, focusing on water safety, skill development, and building confidence in the water through structured classes and experienced instructors.
The pools at KIDS FIRST Swim School - Perry Hall are consistently maintained at a comfortable 90 degrees Fahrenheit (approximately 32 degrees Celsius), creating an ideal and warm environment for children to learn and enjoy swimming.
What are people saying (AI review summary)? The swim program receives significant praise for its excellent instructors, particularly Kayla, who are consistently described as amazing, patient, kind, knowledgeable, and encouraging. Many parents highlight the instructors' ability to make children feel comfortable and confident in the water, prioritizing safety and making lessons fun and engaging. The staff's professionalism and the welcoming nature of the new manager are also frequently lauded, with the program seen as a positive community asset. However, a major recurring criticism revolves around poor communication and organizational issues, specifically concerning billing practices. Customers report being charged for lessons they did not sign up for, a lack of clear disclosure regarding cancellation policies (requiring a specific form), and considerable difficulty in obtaining refunds or resolving billing disputes, with some perceiving a lack of genuine responsiveness to their concerns.
Location
Gallery
Amenities
-
Accepts Credit Cards
-
Accessible Entrance
Reviews
Listing Reviews
July 19th, 2025Rashida
Kayla was absolutely amazing with my 5-year-old girls! She was patient, kind, and took her time to make sure they felt comfortable in the water. Her gentle and encouraging approach made the lesson fun and engaging. Most importantly, Kayla always prioritized water safety, which gave me peace of mind. My girls had a fantastic time and are already excited for their next class. Highly recommend Kayla for anyone looking for a caring and professional swim instructor!
July 26th, 2025Ayodele Ojo
My daughter has been coming here for a few months now, and I absolutely love it. The instructors are amazing, patient, and truly care about the kids. She’s more confident in the water every week great place for swim lessons!
July 6th, 2025Naisha Shuman
Absolutely Amazing Swim Program! We couldn’t be happier with our experience at Kids First Swim! From the very first class, the instructors were warm, encouraging, and extremely knowledgeable. They made my child feel safe and excited to learn—something that’s so important when it comes to swimming.
August 14th, 2025Charles Brown
This swim school continues to be an incredible pillar within our community. Despite the recent changes in staffing, I am impressed by the staff's professionalism, their relationships with families, and commitment to ensuring a safe environment. Lastly, I am excited by the new manager, as she has been attentive and makes us feel welcomed (sorry, I can't recall her name at the moment).
July 31st, 2025Sophia Lowe
Horrible communication. I signed my son up for swim lessons in June and paid in advance. We decided to not continue because the place is unorganized. I saw that they charged my card for $104. I called to see why they charged it and they said it was for swim lessons for August. We didn’t sign up for those but apparently they continue to charge you until you submit a form to cancel. When we initially signed up we were not informed of this. Now they have to send my account to corporate and they say it will take two weeks to hear back. That’s insane. Save yourself the trouble and find another school. Update: so I reached out as they requested in their response to me and I have not heard back. It seems as if they only pretend to care about this concern so they don’t look bad to potential customers. I would appreciate a response and a refund.
Leave a review
Opening Hours
| Sunday | 8:30 AM – 6:00 PM |
|---|---|
| Monday | 9:00 AM – 7:30 PM |
| Tuesday | 9:00 AM – 7:30 PM |
| Wednesday | 9:00 AM – 7:30 PM |
| Thursday | 9:00 AM – 7:30 PM |
| Friday | 9:00 AM – 7:30 PM |
| Saturday | 8:30 AM – 6:00 PM |
Drop Us a Line