Indoor water park with slides and a warm pool, plus lockers and showers.
The 8-lane lap pool is typically maintained at 80-82 degrees Fahrenheit. The leisure pool, which includes the water slide and other features, is generally kept at a warmer 84-86 degrees Fahrenheit. The hot tub is usually maintained at approximately 102 degrees Fahrenheit.
What are people saying (AI review summary)? Reviews for this location are mixed. On the positive side, many guests found it to be a fun and highly recommended place for families with areas for all age groups, including slides and swimming laps. The facility is generally clean, and lifeguard staff are consistently praised for their professionalism, vigilance, and attentiveness. Amenities like lockers and showers are appreciated, and the pricing is considered good, especially for residents. However, several significant concerns were raised. A recurring issue is the adult hot tub being out of order for an extended period, with no clear timeline for repairs. There was also a notable incident of poor front-desk customer service, where staff and management handled a child's age verification unprofessionally, causing frustration and a feeling of being unfairly accused. Some reviewers noted a general decline in organization, increased incidents (such as pool closures due to vomit with no refunds), and a recommendation for customer service retraining for front-desk staff.
Reviews
Great place especially if local to the county. Seems less out together this year, more incidents (we lost half our swim time to vomit in pool) and no refunds. Hot tub for adults is also down and has been I am told for whole summer. Unlikely to come back until fixed.
This was my first time visiting this location, and I came with my sister, cousins, nieces, and nephews. My cousin had already purchased our tickets online prior to arrival. As we approached the front desk to check in, I was holding my niece. Kenan immediately asked, “How old is she?” As an aunt of many kids, I was thinking she was either 2 or 3 years old and responded, “2.” Kenan quickly replied and said, "she can't swim" without an explanation and I said, “Okay.” I hadn’t checked the website for age requirements since I’m not a parent myself. Right away, the child’s mother corrected me and said she is actually 3. This seemed to escalate unnecessarily. Kenan brought it to the manager's attention and kept repeating the issue, "she said she's 2" in front of my family and other guests. I explained to the manager, Kasey that I wasn’t the mother and suggested she confirm the child’s age directly with her mom. Kasey asked the mother for the birth year, she confirmed, and it was fine. However, Kasey then told me that if I’m not the parent, I shouldn’t answer those questions. I expressed that the proper approach would be to first ask, “Are you the parent?” before asking about the child’s age. At that point, I was frustrated because I was being made to look dishonest, and that didn’t sit well with me. I understand there are safety requirements in place, but there is also a way to communicate those guidelines professionally and respectfully—without making someone feel uncomfortable or accused of lying. I'm a firm believer in good customer service, and in this case, that standard was not met. I strongly suggest retraining your front desk staff (Kenan), including management (Kasey), on how to properly handle verifying a child's age. The only person who showed professionalism and respect during this situation was Edwarda at the front desk. On a positive note, the lifeguard staff were outstanding. They demonstrated excellent communication and were very attentive to the safety of all the children. I hope this feedback can be used as a coaching opportunity for the front desk team.
Highly recommended! I'm so thankful I found this amazing place. There are areas for every age groups, big and small slide, swimming laps, hot tub (jacuzzi) for adults and much more. Sharing some more details : There are lockers and showers for men, women and family, Water toys are not allowed, For 3+ and fully potty trained, Ticket are better to be purchased ahead of time online because they sell very fast. (You have to create account and sign waiver for each participant) $9 kids $11 adults, for those who are not A.A. County residents. (For residents is even cheaper). Enjoy!
The staff and pool nice no issues, hot tub has been out of order for a good while, without any knowledge of when it's going to be fixed, does anyone know when it's going to be ready? The part needed to be ordered 1st, now the part is in from what I was told, now waiting on someone to put the part on???
Great! We had fun! The 1.5 hours was more than enough for the adults in our group and the kids weren’t happy about leaving but it was okay! Tons of fun! Clean and staff was vigilant and did their jobs well!
| Sunday | 8:00 AM – 5:45 PM |
|---|---|
| Monday | 6:00 AM – 5:45 PM |
| Tuesday | 6:00 AM – 5:45 PM |
| Wednesday | 6:00 AM – 5:45 PM |
| Thursday | 6:00 AM – 5:45 PM |
| Friday | 6:00 AM – 5:45 PM |
| Saturday | 8:00 AM – 5:45 PM |
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