University Hills - Schlessman YMCA

About

Membership gym and rec center offering exercise classes, swimming and basketball for adults and children.

The facility features two pools: a Lap Pool maintained at 80-82 degrees Fahrenheit and an Activity Pool kept at 90 degrees Fahrenheit.

What are people saying (AI review summary)? The reviews paint a mixed picture of the YMCA, highlighting both strong positives and significant areas for improvement. Many members laud the staff, particularly Kristen, for her exceptional, personable, and helpful approach to introducing new systems like EGYM. The EGYM system itself is highly praised for being an easy-to-use, motivating, and efficient workout complement. Family services such as the Adventure Zone, Parents Night Out, and swim classes receive excellent feedback, with children reportedly happy and making good progress. Some members note a positive improvement in staff treatment and helpfulness compared to past experiences. However, several critical issues are raised. A major recurring complaint is the prolonged maintenance and closure of the family pool, which is a primary reason for family memberships, leading to frustration, especially as membership prices have recently increased. Other significant concerns include frequent reports of equipment not working properly, instances of overcharging with a refusal to refund, and the practice of closing large sections of the gym for classes with very few participants, inconveniencing other members. There is also a minor complaint about patron etiquette regarding phone use on machines.

Location

Gallery

Amenities

• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

January 14th, 2025

Willis W. Walker III

Dear YMCA University Hill / Schlessman, I wanted to take a moment to express my appreciation for Kristen, who has made my introduction to EGYM an exceptional experience a few weeks back. From the moment she assisted me with my initial setup, her personable and warm approach stood out. She made the process easy, fun, and engaging, and I even found myself laughing and enjoying the experience. Kristen has a unique ability to connect with members, and she made me feel completely comfortable as I explored this new tool. On my second visit, I noticed Kristen was off duty and preparing to leave, yet she still went out of her way to help me with a small adjustment and answer other members' questions about EGYM. In my two interactions, Kristen's commitment to member satisfaction and willingness to go above and beyond did not go unnoticed and deserves recognition. In addition to my gratitude for Kristen, I also want to share how much I’ve come to love EGYM. As someone who stays active with yoga, cycling, running, and kettlebells, I’ve found EGYM to be the perfect complement to my existing routine. It offers an easy-to-understand way to measure progress, which has kept me motivated and engaged. The routine is also quick as well. I can be in and out with a solid maintenance workout in 30 mins or less. The setup and tracking features have me hooked, and it’s quickly becoming a favorite part of my fitness regimen. Thank you for creating an environment that fosters this level of service and innovation. Kristen and the EGYM system are true highlights of my membership experience. Sincerely, A newly converted YMCA member

January 2nd, 2025

Geoff Lee

Joined this YMCA this year. The staff are amazing. The facilities, if working are fine. It does get busy after 5pm. I am annoyed the family pool has been under maintenance for most of the Winter. We have 2 children who love the pool and we were looking forward to using the pool as a way to get out of the house and get them exercise in the dark winter months. But the pool has been out of commission for a while now. It was a big reason we got the family membership. Hopefully it gets fixed soon because they also just raised the membership prices. I'm honestly pretty mad they did this while the pool is down. I've been a member for only a few months and so far, their facilities are not working and they are raising their prices!

September 5th, 2017

David Brown

I was a member here in the past and let my membership laps because I was new and felt the staff treated us poorly. Not so this time we have been treated with respect and a friendly staff that gave us a tour of the new facility and offered to help us using the equipment.

March 1st, 2024

Carrie McCready

This YMCA is excellent! We have utilized the Adventure Zone for our kids as well as Parents Night Out and our kids are always happy to be there and we feel that they are safe. The kids are also in swim class and we feel like they've made great progress in a few weeks. We utilize the fitness classes, aerobics and weights and are pleased with everything the gym has to offer. Only complaint is with the patrons - wish they wouldn't sit and look at their phones while others are waiting to use the weights/machines.

December 16th, 2023

Craig Austin

They overcharged us for about a year and refused to refund us. We notified the front desk of the changes but "they have no record" of it so refuse to refund the over charges. In addition, like other reviews, most of the equipment does not work properly. They also close sections of the gym for classes that have 1 or 2 people punishing the 10 people that want to use that area. Better options out there.