About
Relaxed year-round facility offering private and group classes in indoor and outdoor pools (plus swim team).
The 50-meter Olympic-sized competition pool at Swim Houston Aquatics Center is generally maintained at a temperature ranging from 79-81°F (26-27°C). The 25-yard teaching pool, used for lessons and warmer activities, is typically kept at a slightly warmer temperature, around 82-84°F (28-29°C).
What are people saying (AI review summary)? Swim Houston Aquatics (SHAC) receives mixed reviews. Several customers praise the swim school for excellent progress, individual attention, and small class sizes, with specific positive mentions for Coach Micah and, in one instance, Coach Kayla for her patience and kindness. The availability of make-up classes is also appreciated. However, there are significant criticisms, primarily directed at Coach Kayla, who is described by some as impatient, prone to yelling, and using aggressive physical methods, especially with children with special needs. Recurring negative themes include poor customer service, lack of staff empathy, and prolonged delays or outright failure to process refunds, with a specific individual named 'Karen' often cited as the person responsible for refunds.
Location
Gallery
Amenities
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Accepts Credit Cards
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Parking Lot
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Accessible Entrance
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Accessible Restroom
Reviews
Listing Reviews
April 7th, 2025K M
My son has been coming here for at least 9 months now and we love it. He’s 2 years old and participating in swim class since 6 months old at another swim school. I noticed they weren’t actually teaching him skills so I switched to SHAC. My favorite pros are that my son has individual attention with the same coach every week, Coach Kayla, and I don’t have to get in the water with him. We’ve noticed tremendous progress since he’s been coming here. Most of all he has fun and his coach is so kind and loving with him. Every week he says “so much fun Ms. kayla” after class. It warms my heart to have an instructor provide such a happy time for him. He’s struggled with separation anxiety from time to time but Coach Kayla has been so patient and diligent building his confidence.
September 17th, 2025Zackia Ogunbowale
I am extremely disappointed with Swim Houston Aquatics. My son, who is ADHD and on the autism spectrum, was placed in a class where the instructor (Ms. Kayla) was piled with three children at once and then tried to send him back to level one after two years of lessons. I was calm and open to adjustments, but neither she nor the staff cared about how disruptive this would be for my child. When I requested a refund, the front desk staff told me I had to wait for “Karen” to process it. It has now been weeks, and I still have not received my refund. This is completely unacceptable, especially considering I drive over 30 minutes every week to bring my child here. Zero stars if I could. I would never recommend this place to anyone.
March 28th, 2025Misty
My 4yr old attended SHAC for a little over a year and most of the time I was very displeased. There was never a welcoming feeling except one Asian man that smiled at all times (great heart, sorry I don't know his name but always a pleasure). Everyone else, even the swim coaches were very dry and emotionless... and then there's coach Kayla! First couple of lessons... Great! She went out of her way to bring my kid a Bluey picture to color, just to try to build a bond, but it was almost immediately destroyed. Most lessons my child left crying and felt defeated about swim lessons. She loved to swim but hated going to swim lesson. I even picked up 2 days of lessons per week and then it changed the only day she hated was the day she had class with coach Kayla. Many lessons Kayla would yell at my child and express obvious frustration towards her. The straw that broke the camel's back was the day she grabbed her arm and slung her back to the starting point for the third time. I am okay with a discipline and teaching a child strength, but she went so far beyond what was acceptable. When I discuss my concerns with Kayla, she told me maybe I should reduce her lessons if I didn't like her style of coaching, which was extremely insulting since the only thing I asked was to not yell at a (at the time) new 5-year-old and definitely not aggressively sling a child around the pool to get your point across. I further expressed to her that yelling creates a extremely difficult learning environment and it does not build confidence. She did not receive my criticism and felt like we should move on. Therefore, we did. I proceeded to go to the front desk to express my concerns but had to wait 15 minutes while Kayla, Micah and the front desk worker gossiped and belittled my concerns together. When the front desk worker finally returned, I briefly described my concerns and asked that, if my work schedule does not permit for me to stop by the next day, please have Karen call me about my concerns and the refund for the classes I prepaid for. It has been over 2 months and I have yet to received a phone call or refund. I do not know what the success level is like on a competitive level, but I would never recommend anyone to bring their little one to this swim school.
April 4th, 2025Glory Kurian
Both my kids had their swim lessons here and they had wonderful teachers who helped them learn well, especially coach Micah. The best thing was we were able to have make up classes for days when the kids were sick and couldn't make it to the classes. Thanks!
September 18th, 2025Victoria
Everyone here is excellent! My kids love the teachers! Great Prices and small class sizes!
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 9:00 AM – 7:00 PM |
| Tuesday | 9:00 AM – 7:00 PM |
| Wednesday | 9:00 AM – 7:00 PM |
| Thursday | 9:00 AM – 7:30 PM |
| Friday | 9:00 AM – 7:30 PM |
| Saturday | 9:00 AM – 12:00 PM |
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