About
Pool with a bar located inside the Palms Casino Resort.
Specific, constantly published pool temperatures for the Palms Pool are not readily available. Like most major Las Vegas resorts, the pools are typically heated to a comfortable swimming temperature during cooler seasons and may be chilled during peak summer to maintain an enjoyable environment, ensuring comfortable water conditions for guests.
What are people saying (AI review summary)? The reviews present a mixed but generally positive picture of the pool experience. Many guests lauded the excellent service, specifically highlighting a friendly, knowledgeable, and attentive bartender, and a manager named Steve, who provided unexpected complimentary prosecco and ensured a positive atmosphere. Guests appreciated the welcoming environment, easy access to amenities, comfortable poolside seating, great views, and private cabana pools with jets. Complimentary access or cabana bookings for locals were also well-received, as were specific food items like the basil yogurt fruit plate. However, some experiences were notably negative. One guest reported highly inattentive and non-inclusive service from a server named Alezandra, who focused on only one person in their group and mishandled the billing. Another reviewer detailed a "disappointing" visit, citing multiple pool closures due to unsanitary conditions, a frequently absent server leading to long waits and self-service for drinks, extensive food delays, and an unaccommodating cabana minimum policy that resulted in unexpected additional costs. Despite a good DJ, these significant service failures and operational issues led to a strong recommendation for locals to spend their money elsewhere.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
June 19th, 2025Tashawna Mack
I recently went to the pool with a close friend for a much-needed day to relax and unwind. We don’t get out much because of work, and this was our first time spending a day at the pool together. From the start, everything felt easy and welcoming—even without a reservation, we were able to get a comfortable poolside couch in the perfect spot with amazing views and easy access to the water. The highlight of the day was the bartender. She gave us incredible service from beginning to end. She was friendly, knowledgeable, and very attentive. Every drink she made was well-balanced and refreshing. Her calm and caring attitude really added to the relaxing vibe of the day. What made the experience even more special was a moment of unexpected kindness. A group of women on the next couch was celebrating a birthday, and the manager, Steve, surprised us all with a complimentary round of prosecco. That small gesture brought everyone together and made the day feel even more joyful. Steve was amazing—he didn’t need to call anyone or ask for help when we asked. He handled everything himself and made sure the vibe stayed positive and fun. The teamwork between him and the bartender was smooth and professional. Overall, what started as a simple day to relax turned into one of the most memorable experiences I’ve had in a long time. The drinks, the service, the atmosphere, and the kindness we received made it truly special. I’m so thankful for the staff and how they helped create a day we’ll never forget!
June 26th, 2025Ashley H
Palms welcomes residents Monday- Thursday for no entry fee. I love their lounge chairs with storage space below. The fruit plate with basil yogurt is a must!
August 31st, 2024Luisa De Leon
My sister and I had a wonderful experience at the cabana! The service was attentive and we really enjoyed the space. Was definitely worth booking as it was complimentary for locals. Was a little bum there was no DJ on Thursday but the music was still fun. Best part of the cabana was our private pool that had jets and overlooking the rest of pool area 😎
July 24th, 2025Nick Lopez
I recently booked a pool cabana, and while the setting itself was beautiful and the facilities well-maintained, the service left much to be desired. From the start, our server, Alezandra, consistently directed her attention to only one person in our group—ignoring the rest of us entirely. She rarely made eye contact with anyone else, and it felt uncomfortable and awkward throughout the day. What made it even more frustrating is that she handed the bill to that same person, despite the fact that I was the one who booked the cabana and had my photo ID and credit card on file. This oversight not only showed a lack of attention to detail but also felt dismissive. When someone makes a reservation and provides identification and payment, it should be clear who the point of contact is. The experience could have been much better with more inclusive and attentive service. I hope the management takes feedback like this seriously—it’s small details that make or break a luxury experience.
June 5th, 2025Diamond
I normally will not leave a negative review. This is my first ever and I've debated it for weeks. My friend rented a cabana for her birthday on 5/24. Along with rented rooms, tickets for a show, and reservations at one of the on-site restaurants. Our experience was a DISAPPOINTMENT! The pool was shut down for an hour on 2 different occasions during our rental. This was due to people throwing up in the pool. Our server was no where to be seen for close to an hour. We had to on multiple occasions go to the bar to order our drinks. We ordered food and when it had not arrived in over an hour we located our server and asked. At which time we were told the kitchen was backed up. The cabana required a $500 minimum. Unfortunately they would not take into account the $150+ we spent having to get our own drinks. Thus we ended up out of pocket $100 additionally to meet the minimum. Which if the food had come out or our server was there to order drinks from we would have been over the minimum. The ONLY reason I'm giving 2 stars instead of one is because the DJ did a great job of keeping the energy up even with the multiple pool closures. Palm Management I know tourism is most of the business but us locals spend money too. And we are who people ask for recommendations on where to go, eat, stay, etc. And my recommendation is not to have the same disappointment we did spend your money elsewhere.
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Opening Hours
| Sunday | 10:00 AM – 6:00 PM |
|---|---|
| Monday | 10:00 AM – 5:00 PM |
| Tuesday | 10:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 5:00 PM |
| Thursday | 10:00 AM – 5:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 6:00 PM |
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