About
YWCA Minneapolis - Midtown, located at 2121 E Lake St, Minneapolis, MN, is a comprehensive community center offering a wide range of fitness and wellness facilities, including two pools. It provides various programs focused on empowering women and girls, promoting healthy lifestyles, and strengthening the community.
The facility features a Lap Pool, typically maintained at 80-82 degrees Fahrenheit, and a Warm Water Pool, which is kept at a comfortable 88 degrees Fahrenheit.
What are people saying (AI review summary)? The reviews present a mixed but largely negative view, primarily due to severe customer service issues. Multiple patrons report experiencing rude, disrespectful, aggressive, passive-aggressive, unhelpful, and even racially biased behavior from front desk staff and management. Specific complaints include dirty and smelly bathrooms/locker rooms, restrictions on guest access, and inconsistent policy enforcement regarding amenities like the pool, leading some members to cancel their memberships or feel afraid to return. Conversely, one long-term member praises the facility's amenities such as free coffee, a welcoming environment for women lifters, excellent kids zone staff and pool, and a generally friendly culture.
Location
Gallery
Amenities
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Accessible Entrance
Reviews
Listing Reviews
July 26th, 2025Farhiyo Hassan
Bad customer service I can’t bring any guests the manager Jon is very rude and extremely disrespectful and rude unprofessional and aggressive and unacceptable and the bathrooms and locker rooms are dirty and smelly. Bad management I’m canceling my membership.
July 22nd, 2025Gabriela
Horrible customer service from front desk lady with the blue hair. She is extremely passive aggressive and not helpful at all. I am paying too much for extremely poor customer service. Do better!
August 19th, 2025Angela Preuss
It is difficult to write a 1 star review for such a wonderful facility. However, this evening I was so abused by the front desk worker I am afraid to return.
August 26th, 2024Lydia Davitt
I love this gym. I’ve been a regular here for the past six years since moving to south Mpls. My highlights are free coffee in the mornings on weekdays, more women lifting weights at any given time than other gyms, great kids zone staff and kids pool and the warm earnest friendly people and culture. It is the place to work out over south !
October 23rd, 2024Cheryl Ripplinger
Not very satisfied because I felt racism towards my white family during the open house to the public.(October 22) from a heavier set colored lady behind the counter around 6:30 p.m. Had an attitude first thing when we came in. My kids were old enough to attend the open pool while I went to zumba. I called on two different occasions ahead of time, both times they said yes it was fine due to the open house. My party had only 4 total and another party had also 4. She told us that our party was to big. We were previous members before but due to inflation we had to cancel our membership. We were hoping to become members again but the experience was very unpleasant.
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Opening Hours
| Sunday | 7:30 AM – 7:00 PM |
|---|---|
| Monday | 5:30 AM – 9:00 PM |
| Tuesday | 5:30 AM – 9:00 PM |
| Wednesday | 5:30 AM – 9:00 PM |
| Thursday | 5:30 AM – 9:00 PM |
| Friday | 5:30 AM – 9:00 PM |
| Saturday | 7:30 AM – 7:00 PM |
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