The Caughlin Club, located at 4100 Caughlin Pkwy, Reno, NV 89519, USA, is a premier health and wellness facility offering a comprehensive range of amenities. These include fitness centers, indoor and outdoor tennis courts, indoor and outdoor swimming pools, group fitness classes, personal training, spa services, childcare, and a cafe. Situated in the scenic Caughlin Ranch community, it serves as a central hub for health, fitness, and community engagement.
The Caughlin Club's indoor pool is maintained at a comfortable 84 degrees Fahrenheit year-round. The outdoor pool is heated to 82 degrees Fahrenheit during the summer season.
What are people saying (AI review summary)? The Caughlin Club receives significant criticism across multiple reviews, primarily regarding inappropriate staff conduct and dismissive management accused of prioritizing favoritism over accountability. Members frequently report that key amenities like the sauna, steam room, and hot tub are consistently broken or poorly maintained, with ineffective fixes. Other issues include broken weight machines, a notably dirty pool, and general complaints about the club being overpriced. Some reviewers also found the staff and other customers to be rude. While acknowledging the club's potential as a community space with a good range of facilities, the overwhelming sentiment is negative, with strong advice against joining until there is a serious shift in leadership and values.
Reviews
Over time, I’ve seen some troubling behavior at the Caughlin Club that goes far beyond simple mismanagement. There have been repeated instances of inappropriate personal conduct among staff—behavior that should never be acceptable in a professional, family-oriented environment. What’s more concerning is that these issues have been brought to the attention of management, and rather than addressing them, the response has been dismissive. Leadership has made it clear that they prioritize personal relationships and internal favoritism over accountability, staff well-being, or the experience of members. The club has the potential to be a great community space, but until there’s a serious shift in values and leadership, I can’t recommend it to others. A healthy environment starts at the top—and right now, that’s exactly where the problem is.
Sauna and steam room continue to break down. They have been down for an extended period of time. The fix has consistently been a failure.
I am bummed that I did not get to enjoy or take advantage of my membership at this place. Unfortunately I had unforeseen family hardships. If you're thinking of trying this place out, it's a cool spot with a nice vibe, clean and has everything you could want from a nice basketball court, outdoor pool, sauna and much more.
For the community location that pool shouldn’t be that dirty. The dirtiest pool I’ve ever been! Definitely won’t return
Over priced. Sauna, steam room and hot tub are always broken. Weight machines are bent or broken. Staff and other customers are rude. Anything is better than here.
| Sunday | 6:00 AM – 8:00 PM |
|---|---|
| Monday | 4:30 AM – 9:00 PM |
| Tuesday | 4:30 AM – 9:00 PM |
| Wednesday | 4:30 AM – 9:00 PM |
| Thursday | 4:30 AM – 9:00 PM |
| Friday | 4:30 AM – 9:00 PM |
| Saturday | 6:00 AM – 8:00 PM |
Drop Us a Line
You may also like