Bay Club Gateway

About

Swim-focused destination with tennis and pickleball courts features an outdoor pool.

The outdoor lap pool at Bay Club Gateway is heated year-round to a comfortable temperature, typically maintained between 78-82°F (25.5-27.8°C) for swimming.

What are people saying (AI review summary)? Reviews for Bay Club are highly mixed, reflecting strong positive and negative experiences. Many members laud the club for its excellent facilities, including well-maintained tennis and pickleball courts, nice swimming pools with often empty lanes, and a good app for court bookings. The cleanliness, friendly and hardworking staff (with one manager specifically praised for exceptional service), and a welcoming community are frequently highlighted. It's often described as an 'oasis' in the city, offering a wide array of fitness classes and activities. However, a significant number of members express strong dissatisfaction, primarily due to drastic and rapid price increases that are making the club unaffordable and are seen as unjustified 'money grabs.' Severe complaints also revolve around customer service, particularly regarding membership cancellations and refunds, with reports of unfulfilled refunds, continued invoicing, and a complete lack of communication from staff. Other criticisms include non-existent customer service via email or phone, unhelpful front desk staff, and staff prematurely closing facilities like the recovery room.

Location

Gallery

Amenities

• Good for Children
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

June 13th, 2025

Alexander Bard

I joined recently and loving the experience so far! I really hope they don’t increase prices because is the max I can afford :) Tennis courts are amazing! App works well to book courts! Swimming pool is really nice and often empty lanes! Pickleball community is there for likeminded. Stuff is friendly and easy going! Thanks for your hard work

September 2nd, 2025

Mason Severe

Been a member for years and the club is FANTASTIC. If you’re an SF resident looking for a summertime (or anytime) private space for tennis, pickleball, pool, relaxing, etc this is the place. I regularly bring guests from out of town and they’re always impressed with the cleanliness, friendliness of the staff, and dozens of seasonal activities/events. they provide to the guests and members. A VERY special shoutout to the club manager, Jake, who rallied the troops when I thought I had an item stolen (only to find that I had just misplaced it 😂). He took my request seriously from the start and personally turned over every towel and flip flop at the club to find my “missing” item. Staff are an absolute treat - you can’t find a better/safer club for the price in SF!

April 3rd, 2025

Erika Jiménez

I have had the worst experience with Bay Club. This is my first negative review I’ve ever written in my life, a reflection of how insanely horrible this place is. We cancelled our membership within the refund window on Feb 17th with Robert Whitney. It is April 2nd and I am STILL receiving invoices and have not received my refund. I have continued to receive invoices and radio silence from Robert and Bay Club. If you are thinking of joining this gym, avoid making a HUGE mistake. We didn’t think the membership was worth the value, ROI was not there. After this ordeal, we feel grateful we dodged a bullet.

January 4th, 2025

Theo Goodhart

By next year the rate will be 265$ dollars at the rate it’s going. Was just 115 a month 2 years ago. Some modest improvements to the decent/above average facilities recently but nothing close to justify just shameless money grab to pad business and profits for new expansions on the back of the members they are pricing out. Recovery room is often closed early and staff are quick to push you out the door 10-15 mins before they close. Y’all aren’t equinox. Non existent customer service over email or phone, and in person always given the run around by the unhelpful teenagers at the front desk.

December 5th, 2021

Marianne O

This is my health club for many years, and I love it a lot! It is an oasis in the city, offering 2 swimming pools, tennis, pickleball, fitness machines, lots of seating area, and all sorts of fitness, dancing, and yoga classes at the big Bay Club San Francisco.