Aqua-Tots Swim School South Riding

About

Aqua-Tots Swim School South Riding, located at 25401 Eastern Marketplace Plaza Ste. 195, Chantilly, VA 20152, USA, is a dedicated facility offering comprehensive swim lessons for children of all ages. Their programs focus on water safety and developing strong swimming skills in a fun and engaging environment.

The pools at Aqua-Tots Swim School are consistently heated to a comfortable 90 degrees Fahrenheit (approximately 32 degrees Celsius) for the optimal comfort of their students, especially young children.

What are people saying (AI review summary)? The reviews present a mixed experience for customers. Several negative reviews highlight significant issues with administrative operations, including unannounced class cancellations, lack of response to emails, frequent staff changes, and difficulty obtaining information about programs. There are also complaints about staff unavailability at the front desk, leading to reduced class time for children and challenges in arranging make-up sessions. A recurring problem involves billing errors and a lack of follow-through on withdrawal requests and refunds, resulting in customers being charged for services they are no longer using. Conversely, positive reviews highly praise the quality of the coaching staff, describing them as patient, skilled, and effective with children. Specific coaches are lauded for their proficiency, ability to explain concepts clearly, provide constructive feedback, build confidence, and adapt training methods to individual swimmer's needs, leading to significant improvements in children's confidence and technique in a friendly and encouraging environment.

Location

Gallery

Amenities

• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

March 12th, 2025

Ajit Shanbhag

We are happy to have coach Aliyah to train our son, Samar. Her proficiency in swimming techniques, training methods are very impressive. She explains concepts in a simple and engaging manner as well as provides clear, constructive feedback. She helps build confidence in hesitant or struggling swimmers. She also adjusts training methods based on each swimmer’s abilities.

September 6th, 2025

Habiba Lako

It used to be a good place but not anymore. Cancelling classes without notice, not responding to emails, no acknowledgement when entering the center. New stuffs every time we attend classes. Not willing to give out information when asked about classes that are being promoted on their websites such as some programs that are provided during summer time.

June 14th, 2025

Preeti Rohatgi

This Saturday, we were running a few minutes late to group swim lesson class for my child. No staff was around at the front-desk or outside of the pool to take my child to their class. Eventually, I walked my child in to the pool area. My child only got a 10-12 min class due to this reason. I requested the front desk when the staff came back, to issue a make-up and they stated they could unless my child was pulled out of class. At this point, I could pull a wet child out of class after like 5-6 min. It is super confusing for my child. Staff needs to be available. I get it is busy, but they need to be available or find a better way to streamline.

April 27th, 2025

Caiti O'Connor

We had a great experience while we were actually enrolled at Aqua-Tots, however, I put in our notice of withdrawing from the school at the beginning of March due to moving out of the area. I was billed for April, and inquired on our last swim class day about this, as our last class per the notice was 2 days past the billing date. They confirmed they had our notice, that it was received on March 9, and was told the withdrawal would be entered by the end of the week, and I would be refunded. I got a class reminder the following week, and called about our withdrawal and refund. I was told again that they had put notice and it would be done by end of week. Then came Easter, with no classes, but I glut a notification that my class was cancelled and a makeup was added to my account. I got another call about my class for this weekend being cancelled due to no instructor, and again told them that we moved, we withdrew from the class a month ago, and we are still waiting for the refunded billing. At this point, I am a few days away from being billed for another month for a service I CANNOT use because I don’t live there anymore. I am usually a pretty easy going person, but this is ridiculous.

March 13th, 2025

Shahram Abbasi

Great swimming club! The coaches are patient, skilled, and great with kids. My child has improved so much in both confidence and technique. The environment is friendly and encouraging, making learning fun. Highly recommend!