24 Hour Fitness

About

Large health club offering cardio machines and weights, an indoor track, basketball courts, an outdoor pool, a sauna, a steam room and a hot tub.

The exact temperature for the indoor pool(s) at this specific 24 Hour Fitness location is not publicly specified. However, commercial gym pools typically maintain a temperature range between 78-82°F (25-28°C) to accommodate lap swimming and general use comfortably.

What are people saying (AI review summary)? The reviews for this 24 Hour Fitness location are overwhelmingly negative, primarily focusing on severe cleanliness issues, poor management, and unsatisfactory customer service. Members report disgusting conditions in locker rooms, showers (with urine smell, hair, and even mosquitoes), and restrooms, which are often uncleaned, unstocked, or locked. The pool area is criticized for moldy equipment, cloudy water, and strong chlorine, leading to skin irritation. Many reviewers note a lack of essential cleaning supplies in the gym area and insufficient cleaning staff for a 24-hour facility. Management is repeatedly blamed for these failings, with calls for their replacement due to perceived inaction and negligence. Customer service is also a significant concern, with reports of rude and unwelcoming front desk staff deterring new members, as well as frustrating experiences with unauthorized billing charges and dismissive, unhelpful management responses. Additionally, safety issues regarding neglected and improperly timed exterior lighting were raised. While one positive review specifically praised an employee named Elise for excellent customer service, the dominant sentiment reflects a substantial decline in facility standards and a highly dissatisfying member experience.

Location

Gallery

Amenities

• Accepts Credit Cards
• Accessible Entrance
• Accessible Restroom

Reviews

Listing Reviews

March 24th, 2025

Irina Alimova

I have been a member here for 10 years. This facility is getting worse very fast, especially since 24 hrs fitness decided to remove towel paper. Locker room, lockers by itself, shower, restrooms are disgusting. Even with mosquitoes sirltting on the shower walls. Hair everywhere in the shower,shower rooms smells with urine.I was so happy to use lap pool,but very offen now I see sweat people use it, jumping directly from sauna. I am sure it's not right and some signs should be there to prevent this health issues. The blue pool nuddles are covered with mold and have woodlouses sitting on it. Really, it's terrible!Pool water is cloudy and with lots chlorine, its smell extremely strong. My skin ithes after each pool use.I am extremely disappointed with pool becouse I really need to use it for my health. So many negative reviews and nothing have been done and changed. I think management in this facility should be replaced. This facility is not in BBB anymore, but still have stickers on the door to fullish the members.

December 1st, 2024

Quincy J Hudspeth

This location has decent equipment but the cleanliness is absolutely terrible and disgusting! Clearly the management and leadership needs to be replaced! The individual restrooms with showers outside of the pool area are severely neglected and sometimes even locked! I was here on Wednesday 11-27-24 and the restrooms still have not been cleaned or restocked with toilet paper and it’s now 12-1-24. Upstairs in the gym area majority of the time the paper towels and cleaning solution spray bottles have not been restocked. I’ve noticed that this gym literally only has three people cleaning it. Obviously that’s no where near enough for a place that’s open “24 Hours”! Prior to a few weeks ago all of the parking lot lights and building lights were out on the South side. I mentioned this to the staff for weeks before it was repaired. Additionally, the exterior lighting timers have not been adjusted because the property lights are not on until 6 PM instead of dusk. Definitely a safety issue!

September 17th, 2025

Jean Dubois

Extremely frustrating experience with unauthorized charges and a complete lack of customer service. The issues began at my membership renewal. The staff on duty was unable to locate my invoice and advised me to return another time. A week later, believing my membership had expired, I created a new online account and paid $239.88 (plus Annual Fee Amount: $ 59.99 after 1 month) for a new membership. Three weeks later, I discovered a new charge of $251.88 (plus Annual Fee Amount $58.99)on my credit card statement from 24 hr. This was an unauthorized automatic renewal from my old account—the same account the staff claimed they couldn't find. I immediately contacted 24 hr parker/arapahoe to cancel the old membership and request a refund for the duplicate charge. I could cancel the membership but couldn't get the refund. Today, I escalated the issue to a manager. Shockingly, his response was "Why would I do that?" and then hung up on me. I will file a formal complaint to BBB.

August 12th, 2025

Joshua Gonzales

So I received a 3 day trial pass I wanted to check out the gym and maybe join and upon entering the front desk guy was very pushy and rude he had attitude and told me that they just don’t let anybody into their gym i don’t think I was just anybody I did receive a 3 day pass I did not feel welcomed to this gym n felt judged so I did not fill out anything and said I’m just going to go back to my gym n he then gave me more attitude like bye see you later don’t come back vibe so I walked out of this place if your trying to add members this is def not the way. I want to come to a gym to do my workout n not have rude staff members making me feel like I shouldn’t be here. so for a first experience not even a first experience first walking into the door it was terrible n the vibe was totally off I will not join a place where I don’t feel comfortable or welcomed and with staff like that guy was. first impressions are everything I will just stick to my gym I been at for 2 years they respect there members and greet you every time you step in and finish your workout with a have a nice rest of your day I did check in at the desk had my e mail n pass ready gave my id so I didn’t think I was just anybody how are you suppose to have people join? do you have to know somebody or something have special approval to join ?? that just felt like I wasn’t welcome really made me mad I didn’t even get to see the inside of the gym he was so rude to top it off I can’t even mention his name in this review because he didn’t even say his name hi or welcome in at all def won’t be joining nor will I be in the future very uncomfortable I even gave the guy my id and everything n that comment we just don’t let anybody in here totally showed the lack of respect this gym has for people I guess they judge you n if they don’t like you for any reason you can’t join 🤷

September 3rd, 2025

Emma Thorp

24 hour fitness has the best service if you meet Elise she has a beautiful heart has a very bubbly personality and changes the whole entire scene of the customer service experience! Very grateful to walk into there with big smiles, and feeling cared for. She’s not just doing her job she cares about the people & same with the team there it’s a huge gym with such well kept cleaning job!’