British Swim School at 24 Hour Fitness - Centennial Super Sport

About

British Swim School operates out of the 24 Hour Fitness Centennial Super Sport in Highlands Ranch, CO, offering swim lessons for all ages, from infants to adults. Their program focuses on water safety and survival skills in a fun and structured environment, leveraging the existing facilities of the fitness center.

The indoor pool at British Swim School's 24 Hour Fitness Centennial Super Sport location is consistently maintained at a comfortable temperature of 85-86 degrees Fahrenheit year-round.

What are people saying (AI review summary)? British Swim School elicits a range of feedback from parents. Many positive reviews highlight the program's strong emphasis on water survival skills from the outset, which instills confidence in children, even those previously comfortable in water but unsure how to react in deeper areas. Instructors, especially Tatiana and her team, are frequently praised for being amazing, patient, thoughtful, and excellent communicators. They are credited with helping children overcome fear of water, making learning fun, and ensuring kids progress at their own pace in a comfortable and empowering environment. Many families report significant improvements in their children's swimming skills and comfort levels. However, a notable number of negative experiences point to operational and customer service issues. Key complaints include a very strict cancellation policy requiring 30 days' written notice with no refunds under any circumstances, even when classes are cancelled by the school at the last minute. Some parents reported disorganization in classes, instructors not actively engaging, children left shivering, and a generally 'poorly run' experience. Unresponsive customer service regarding refunds for pre-paid but cancelled lessons has left some families feeling frustrated and out of pocket, leading them to strongly recommend against the school.

Location

Gallery

Amenities

• Accepts Credit Cards
• Parking Lot
• Accessible Entrance

Reviews

Listing Reviews

April 5th, 2025

Cindy Terrazas

We restarted swim lessons for my 10-year-old, and what stood out about British Swim School is their focus on water survival from the start. Even though my son was comfortable in water, he never knew what to do if he couldn’t touch the bottom—until now. Starting from the basics gave me so much confidence in their program. Tatiana has been amazing, and we’re so happy to be part of this journey!

July 8th, 2025

Kyle Kaye

There are two important things to know before moving forward with British swim school. 1. They require a WRITTEN notice 30 DAYS in advance for cancellation and 2. They will not under any circumstances or for any reason offer you a refund. We were not thrilled with our first month with British swim school. There were instructors in the water not helping with classes while kids sit on the edge of the pool shivering waiting for their turn. The lessons themselves are not very productive, but we decided to give it another month. The last straw was showing up for the first lesson of our second month only to be told 5 minutes AFTER the lesson was supposed to start that the chlorine levels were too high and class was cancelled. (Interesting that they require 30 DAYS notice for cancellation, and customers are not even given 5 minutes notice for a class being cancelled). We expressed our frustrations with the new owner and requested a refund and were told no. As a reminder, we had attended zero of the lessons we had paid for yet due to cancellation. So it’s not like we were requesting a refund after attending our lessons. And the new owner still said no. So now we are out nearly $300. I never leave reviews but this was a bad experience. Really poorly run and really bad customer service. There are lots of swim lesson options in the Denver metro area. I would NOT recommend British Swim Schools.

August 21st, 2025

Patricia Cuevas

The instructors have been great! I am very happy with the results. I highly recommend the British swim school for parents that have kids like mine with fear of water or if they don't like water on their face. Before British swim school, both of my boys had a hard time learning to swim because they didn't like water on their face. Now my boys feel comfortable in the water and they like and have fun learning how to swim. Very happy 😁 parent!

April 5th, 2025

Tarah Schroeder

If I could give more stars I would! Tatyana and her team are all amazing, wonderful at communication, patient and thoughtful with each kiddo. Making sure they feel comfortable and are progressing at their pace. My son was terrified of the water and now he is enjoying going to the pool! We tried other places and ultimately left because the kids had a hard time. Tatyana and her team are amazing!!! We have felt this heard and cared for. Kiddos will be strong swimmers in only a few months!

February 26th, 2025

Andrea Para

Our family loves the British Swim School! After trying several different swim schools in the area, we really enjoy that the instructors all provide the same positive and empowering swim experience for our child. We've seen his skills and comfort in the pool grow over the last several months and love the encouragement he receives as he tries new things!