About
The Bedford-Stuyvesant YMCA, located at 1121 Bedford Ave in Brooklyn, NY, is a significant community hub offering diverse programs and facilities. It typically features a fitness center, gymnasium, swimming pool, and various classes aimed at promoting health, youth development, and social responsibility within the local Bed-Stuy community.
YMCA pools, including those at the Bedford-Stuyvesant location, are generally maintained at a comfortable temperature suitable for lap swimming, aquatic fitness, and recreational use. While exact daily temperatures may vary, they are typically kept within a range of 78-82°F (approximately 25.5-27.8°C) to ensure a pleasant experience for all members.
What are people saying (AI review summary)? Reviews paint a mixed picture, predominantly highlighting significant issues with customer service and membership management. Multiple members report extreme difficulties canceling memberships, leading to continued unauthorized charges, unanswered calls and emails, and staff errors in processing requests. Some staff are described as unhelpful, rude, or having poor attitudes, with calls often feeling rushed. Conversely, one review offered positive feedback on the facility's indoor pool, praising its cleanliness, modern amenities, uncrowded atmosphere, and a pleasant lifeguard during a first visit. One positive interaction also noted friendly and informative front desk staff for a guest pass, and a helpful female manager who resolved a previous issue.
Location
Gallery
Amenities
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Accessible Entrance
Reviews
Listing Reviews
August 15th, 2025Giusy Galeotti
Unpleasant young gentleman at the reception desk . He wasn’t able to cancel my membership in person because he didn’t listen to my information and he came out with an attitude not only to me as a member but to someone double his age. The young associate must to be trained for the job and teaching some manners. Grateful and thankful for the helpful and kind manager ( woman) that took over him.
January 28th, 2019Vianna Mason
This is a first impression review. I utilized this facility to access their indoor pool. I was able to do this using a one day guest pass (accessible from their website). I arrived for the 11am adult lap swim session. The schedule can be found on the website. The staff at the front desk was very friendly and informative. I was directed to the locker rooms downstairs, where the pool is also located. You can use any of the long lockers as long as you have your own lock. In the ladies locker room there are showers, a small sauna, and bathrooms. The area was very clean and modern looking. The pool was great. At the time I arrived, it was not crowded. There was a life guard on duty; he didn't say much but was pleasant. I swam for about an hour. I enjoyed my first time here and will definitely be returning.
August 19th, 2025Asad Theru
Truly terrible customer service. They never answer the phone, put you on hold indefinitely, and we have been trying to cancel a membership there for 6 months. We were told to email them the one time we got through and we did like 5 times and no response, nothing and we kept getting charged. They had the audacity, after my credit card refused payment to continue trying to bill us, and I have to keep disputing charges! Capital One has informed me that not all merchants are blockable and so there's nothing I can do but continue to dispute the charges lol
July 11th, 2025jenniffer Pardella
In March I canceled my membership and they keep charging me for the call and don't resolve anything. They're inept thieves. They say it's canceled but don't do it to continue taking money from you.
April 17th, 2025Antonia
The customer service sucks. I tried to cancel my membership and the young lady that completed my paperwork, never submitted the cancellation. However, I decided to continue with my membership three months later after realizing that my membership was never canceled. I was credited the three months. However, I asked that a member be removed so that a new member can be added. The guy told me he removed the member but when the new member tried to register, they had no record of me asking them to remove the other member. I am so frustrated and tried of their customer service. Also, when you call they are either speaking really fast to rush you off the phone and some of them have attitudes.
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Opening Hours
| Sunday | 8:00 AM – 5:00 PM |
|---|---|
| Monday | 6:00 AM – 9:30 PM |
| Tuesday | 6:00 AM – 9:30 PM |
| Wednesday | 6:00 AM – 9:30 PM |
| Thursday | 6:00 AM – 9:30 PM |
| Friday | 6:00 AM – 9:30 PM |
| Saturday | 8:00 AM – 5:00 PM |