About
Vista Pointe Luxury Apartments, located at 1830 Wiltsey Rd SE, Salem, OR 97306, USA, offers a contemporary living experience with a range of upscale amenities designed for comfort and convenience. These often include a modern fitness center, a clubhouse, and a community pool, catering to a desirable lifestyle in the Salem area.
While the specific temperature of the pool(s) at Vista Pointe Luxury Apartments is not publicly disclosed, the complex typically features an outdoor heated pool, providing residents with a comfortable swimming experience during its operational seasons.
What are people saying (AI review summary)? The reviews for this apartment complex are predominantly negative, with multiple tenants describing their experiences as terrible. Recurring complaints include significant and often unjustified charges upon move-out, leading to the loss of security deposits for issues like deep cleaning, painting, or even apartment remodels that tenants dispute. Many residents reported substantial rent increases over time without any corresponding apartment updates or improvements, and cited poor maintenance responsiveness for issues ranging from initial move-in fixes, pest infestations (ants), and black mold, to a critical incident where a tenant was locked in their apartment and after-hours maintenance failed to respond, necessitating a fire department rescue. Other criticisms include unkempt grounds (dying grass), inadequate and inconvenient garbage facilities, parking difficulties, and residents smoking in stairwells. One positive review, however, praised the complex as pet-friendly, highlighted a supportive property manager, and noted quick maintenance responses and comfortable apartments, offering a contrasting perspective. Despite this singular positive feedback, the overwhelming sentiment suggests a management company focused on profit at the expense of tenant satisfaction and property upkeep, advising others to avoid the complex.
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Amenities
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Accessible Entrance
Reviews
Listing Reviews
September 12th, 2025Phil Morton
Absolutely terrible. Worst rental experience of my life. Avoid at all costs.
December 22nd, 2023Courtney Bonn
Oooof. If I could give zero stars, I absolutely would. You know when you read reviews and think, "Surely, it can't be that bad?" These apartments are not only that bad, they are worse. Let's go through it all shall we? 1. During our initial walk through on move-in day, we noted multiple things that needed immediate attention. It took multiple attempts to management and maintenance to get these resolved. 2. Think this is a no-smoking property? Think again. Residents smoke wherever they want including in the stairwell between units. Super pleasant. 3. Our door knob broke while we were INSIDE and we were literally locked in for several hours. It was in the evening so the office was closed. We called after-hours maintenance 10 times? 12 times? We lost count. Left several messages. The voicemail message claims they will review the message and only return the call if they deem it an emergency. How is being locked inside the apartment, with no way to get out, not an emergency? We tried calling locksmiths to no avail and ended up having to call the FIRE DEPARTMENT to come and get us out. The best part? WE had to reach out to management the next day to get a new doorknob. Not once were we checked on to make sure we were okay and at no time did maintenance return our dozen phone calls. 4. This was a short term stay for us after our house sold and before we moved into our new house, so we only ended up being there 2.5 months. After purchasing our new house, we did inform them we needed to break the lease. We knew we'd have to pay the lease-break fee. What was laughable was the other charges they assess after move out! First of all, we didn't get a final walkthrough so there was no communication about what kind of charges we could expect. So imagine our surprise when we're charged for a deep carpet clean, including spot removal??? and two hours of painting when we didn't hang up anything??? and EIGHT HOURS of cleaning when we left the apartment in better condition than we found in???? Well they admitted that they shouldn't have charged us for the painting. They had decided to paint the entire apartment - but not because of damages! So had we not said anything, we would have been paying for something we absolutely shouldn't have. And they also admitted that the apartment was left in good condition so we shouldn't have been charged for that much cleaning so they discounted it 50%. My favorite part? They stated their vendor said the carpet had multiple stains and was heavily soiled. I literally cannot wrap my head around this. We did have dogs, but not one time did they have an accident in the apartment. And we were there for less than 3 months! How in the world could we have heavily soiled the carpet in that amount of time? They had zero sympathy of this and pretty much didn't believe us either. I unfortunately didn't take pictures so I had no recourse here. My problem is, how is this legal? They can just charge whatever they want with zero proof and tenants are at complete losses. How is this not considered theft? And the people who don't reach out and complain about the charges -- they're just left with unjustified charges? And once again, the corporation wins. The regional manager claims she has no power here, but that's absolutely laughable. She could have chosen to lower the fees of the carpet clean just like she did on the other two - she chose not to. I've been renting apartments for over 10 years and this is the first management company I've ever dealt with that had unreasonable fees after move out. Does anyone like paying fees? No. But they've always been justified at least. Pretty much feels like they are going to do whatever they can to take every cent of your deposit - no matter how long or little you've lived there. I'll also point out that before the discounts they so graciously gave us were applied, we owed almost our entire regular security deposit + pet deposit. Then when the discounts were taken, we are still owing our entire security deposit. Very interesting. Just run. Don't do it.
September 7th, 2016Patrick Frost
After living there for 6 years and paying our rent on-time each month. They raised the prices $300 per month which forced us to move out. Then, after we moved and cleaned our apartment as well as we possibly could, they charged us an additional $300 for cleaning charges to clean the apartment in a way the manager admitted was their own personal standard and not required. Basically, they charged us for them to remodel the apartment. Also, while we were there they 1) Let the grass completely die making it very ugly. 2) Never repainted our walls despite us living there for 6 years. 3) Continuously raised the rent without ever improving the apartment. All this to say, avoid these apartment and this property management company. They don't care about people and they don't take care of the apartments. They are all the about the bottom line.
February 20th, 2019Shannon Wilhelm
Vista Pointe is a lovely apartment complex especially if you have an animal. I frantically had to find a place when I rescued a dog and the property manager Tammy Johnson was so welcoming and supportive in getting my dog and I set up in a apartment in Vista Pointe. Maintenance requests have always been taken care of quickly and apartments are very comfortable. I would recommend these apartments to others.
March 28th, 2017Christopher Buchwalter
I lived here for 4 years. When I moved in rent was 730 a month, when I left it was 980 a month. They don't update your apartment whatsoever. You can't find parking here if you have two vehicles. I had massive ant issues and they refused to bring in a exterminator. They only have one garbage area which is a compactor and it's very inconvenient and it stinks really bad and it breaks down like once a week. They charge you for water/sewer/garbage, but they don't water the grass so every summer the grass dries up and dies. The management and maintaince for the apartment don't care about anything that goes wrong in your apartment and take forever to address any issues. I brought to their attention about black mold behind my toilet and they told me they couldn't do anything about it. it's a pretty terrible place to live and I would recommend staying away from here.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
| Saturday | Closed |
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