About
British Swim School at Millbrae Meadows Swim Club in Millbrae, CA, offers year-round swimming lessons for all ages, from infants to adults. Located at 1225 Helen Dr, this program focuses on water safety, survival skills, and stroke development in a comfortable and safe indoor environment. It provides a structured curriculum designed to teach vital aquatic skills.
The indoor pool at the British Swim School at Millbrae Meadows Swim Club is maintained at a comfortable temperature of 86-87 degrees Fahrenheit (approximately 30-30.5 degrees Celsius).
What are people saying (AI review summary)? The reviews for British Swim School present a mixed, though predominantly positive, picture. Many customers express high satisfaction, reporting that their children make rapid progress and often graduate levels quickly. Instructors such as Jaime, Luna, Anthony, and Sofia are frequently commended for their attentiveness, patience, and effectiveness. Conversely, one detailed negative review highlights significant issues including unauthorized double-charging for lessons, unresponsiveness from customer service regarding billing discrepancies, an unhelpful app, and concerns about children being left to wait outside the pool in cold weather during expensive lessons. This reviewer also reported being unilaterally enrolled in a membership plan after only signing up for a short-term session, leading them to strongly advise against the school.
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Listing Reviews
November 19th, 2024Maria Espinoza
They are awesome! Ever since day one we have had a great experience with British swim school! All the teachers and staff are super sweet, from Jaime, luna, Anthony, and many other teachers that my son has had, unfortunately I can’t remember their names. My son has only had 4 classes and has graduated from the first level. My son has shown so much progress in so little time. I would definitely recommend to all my friends and family.
November 9th, 2024Michael Sheafe
Jamie is super attentive and very invested in our son's success. She is always making sure he has the coaching and attention for his advancement through the curriculum and she's super nice to boot! 10 out of 10 recommend.
June 29th, 2024Hector Galura Jr
Short answer: no, stay away. Go to Orange Park, much better setup without any strings. Long answer: I was looking for swimming lessons for my nephew as a birthday gift. My brother is a member at Millbrae Meadows, so I ask my brother to inquire if they have a deal with Millbrae Meadows for just being a member. He confirms with Millbrae Meadows. I think great, it’s a community pool that we are familiar with and we get a discount. I add my nephew to the wait list, as all the slots are filled. A few days later, my brother gets a call with someone from British Swim School and books the 2 week session. Just 2 weeks. British Swim School confirms of the discount and my card gets charged with the discounted price. It was not a deposit. It was the discounted price that he confirmed with a rep at British Swim School. About two to three days before session starts, I see another charge to my card. An email is sent to my brother, stating an error on some people’s accounts that did not get charged correctly and issue has been rectified. Error ?? I calculated both charges and it equals to the full 2 weeks session. My brother tries to call, message within the app, and email. No response. Yes, they have an app and I had high hopes. Do not be fooled. The app was only updated with my nephew’s progress for the first two days, then just nothing. As noted, the session was for two weeks. 8 days, 45 minutes each. There were 3 students in total. The pool is outdoors at Millbrae Meadows, so you need to keep that in mind when you book. They make kids get out if they are not working with the instructor. At $420 a student, you would think multiple instructors would be available, but no. On cold and windy days, it was a miserable day for my nephew. I knew the pool was heated, so I didn’t think it would affect him as much. I didn’t think they would be waiting outside of the pool. The kids were freezing the entire time they were waiting. Instructor saw it, but it didn’t matter. No regard for the kids to feel comfortable at all by getting an additional instructor to corral the kids in the pool. It’s about the bottom dollar for this company. The two weeks are done, still no update within the app. No clue if my nephew learned anything in the two weeks. I guess I will know when we take him swimming. The kicker, my brother receives a message through the app today that my nephew is on a membership plan. Say what ??! We only signed up for the two weeks session, not this lifelong membership. This company is a racket. Stay away.
June 14th, 2024Gordon Tsui
Overall, great experience. My 7yo was with Sofia and progressed very quickly. She had a calm and patient demeanor that he really resonated with.
June 14th, 2024Kristen Lambert
Patient and adaptive to meet our daughter’s timidness. Made great progress in her two week cam!
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | Closed |
| Tuesday | 9:30 AM – 12:45 PM |
| Wednesday | 9:30 AM – 12:45 PM |
| Thursday | 9:30 AM – 12:45 PM |
| Friday | 9:30 AM – 12:45 PM |
| Saturday | Closed |