About
Long-running retailer of hot tubs, pools, and saunas that offers delivery and repair services.
As a retail establishment selling hot tubs and swim spas, Great Atlantic Hot Tubs, Swim Spas & Saunas does not maintain publicly accessible pools with fixed temperatures. The hot tubs and swim spas available for purchase are designed for user-adjustable water temperatures, typically ranging from 80°F to 104°F (approximately 26°C to 40°C), depending on user preference and product specifications.
What are people saying (AI review summary)? The reviews consistently praise Great Atlantic Co.'s outstanding customer service from initial purchase through delivery and after-sale support. Salesperson Kristen Cooper is frequently highlighted for her friendly, efficient, and insightful assistance in selecting the right hot tub. Tyler, often referred to as the Valet service supervisor, receives exceptional commendation for his highly knowledgeable, patient, and professional hot tub orientations. He provides detailed explanations on controls, chemical management, and maintenance schedules, ensuring customers feel confident and their water is perfectly balanced. The entire team, including Jennifer for accommodating delivery arrangements, is noted for excellent communication, punctuality, and professionalism. Customers express high satisfaction with their easy-to-maintain, energy-efficient HotSprings hot tubs and strongly recommend Great Atlantic Co.
Location
Gallery
Amenities
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Accepts Credit Cards
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Accessible Entrance
Reviews
Listing Reviews
August 16th, 2025Captain
On August 14th, I had the pleasure of meeting with Tyler for my hot tub orientation for our new spa. Tyler was a wealth of knowledge and being this was my first spa, I wanted to make sure I did everything correctly to protect my investment. Tyler began with an overview of the controls and each function. Next we went through the entire chemical package and how each one affects water pH, alkalinity, hardness, clarity and feel. Last, we discussed weekly, monthly and quarterly schedules for keeping the spa in tip-top shape. I really felt a sense of relief at the end of his visit. He even offered a suggestion for future services and the only cost associated is if he shows up, but at least i have that as an option if I cant figure out something on my spa. I really appreciated his communication setting up the appointment, being punctual, and professional. I gave Tyler a 5-star review today because often times service reps are in a hurry and not willing to spend the time to answer questions and provide suggestions. Great work today Tyler and the Great Atlantic Team for making this an enjoyable experience for me and my family.
July 14th, 2025Kathy Curry
Tyler came to our house to give me a tutorial on how to care for my hot tub and salt water system. First, he tested my water and took his time to explain exactly what each chemical does, the order of which chemicals to add and how to apply them in the water. In doing so, he perfectly balanced the water and its crystal clear. I’ve owned Hot Springs Hot Tubs in the past, but this is my first time with Great Atlantic. My experiences with them have been nothing but great!
August 28th, 2024Joe Mueller
First off, I do not understand the negative reviews. From my first conversation with Kristen, I felt like family. I went in with questions that were quickly answered. I told Kristen what I wanted and she walked me right to the model I ended up purchasing less than 30 minutes later. From the original purchase to the delivery arrangements(they even accommodated my busy schedule thanks to Jennifer), chemical set up, electrical work, to the follow up after delivery has been nothing but outstanding. We use this tub every night. It is easy to maintain, energy efficient, and has everything we wanted in a hot tub. I have spoken with Kristen quite a few times since my original purchase and I know without a doubt that if I ever need anything, I can count on her and the team to help. I would definitely recommend this location to anyone looking for a hot tub whether it be your first hot tub or an upgrade.
August 9th, 2025Dennis Morgan
The supervisor for their Valet service (Tyler) performed my new owner orientation on the 7th. He was highly knowledgeable and helpful. He went above and beyond helping me get my spa off to a good start. All of my interactions with Great Atlantic has been excellent.
May 4th, 2025Richard Greathouse
The Great Atlantic Co. in general, and specifically the Newport News office are outstanding. We have been customers for over a decade and found them continuously in the consumers corner. The Flash hot tub we just purchased is a HotSprings hot tub and is perfectly sized for our desires. Kristen Cooper (the salesperson) was very helpful in the selection process and was very inciteful to the benefits of the various models. After the sale the Great Atlantic team was very patient while the site was prepped for the new installation. Finally the service department has been a pleasure to work with walking us through how to maintain the system with clarity and efficiency.
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Opening Hours
| Sunday | Closed |
|---|---|
| Monday | 10:00 AM – 6:00 PM |
| Tuesday | 10:00 AM – 6:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 5:00 PM |
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