Triangle Swim School Cary: Towerview Location is a dedicated indoor swim facility located at 280 Towerview Ct, Cary, NC 27513. It specializes in providing swim lessons for infants, children, and adults, emphasizing small class sizes and a comfortable learning environment. The facility features warm, shallow water and uses state-of-the-art filtration systems.
The indoor pools at Triangle Swim School Cary: Towerview Location are consistently heated to a comfortable 90-91 degrees Fahrenheit (approximately 32-33 degrees Celsius).
What are people saying (AI review summary)? The Triangle Swim School receives widespread praise for its dedicated and skilled coaches, who are consistently described as experienced, patient, and effective in teaching swim safety and technique to children, including toddlers. The facilities are generally noted as well-maintained and comfortable. However, several significant concerns were raised regarding policies and management. These include inflexible make-up class policies and a perceived lack of concern for safety when remaining open during inclement weather. Some long-term customers observed a decline in overall quality and responsiveness to safety concerns since a change in ownership. A particular point of contention was a rude and unprofessional experience with a specific facility director at the Cary branch, which starkly contrasted with the positive interactions with other staff and coaches. Additionally, a request for more showers was mentioned.
Reviews
Great experience with TSS Cary. Coach Kevin is very experienced and patient. He works around with whatever is comfortable for you and slowly eases the fear and builds your technique and confidence. Thoroughly recommended triangle swim school and coach Kevin! The management is quite good and very responsive. The facility is well maintained as well. Overall highly recommend TSS Cary!
I recently enrolled my child in swim classes at this facility, and while the instruction has been decent, I’m disappointed with their policies. Despite snow already starting to fall, they chose to remain open for classes, which seemed unsafe for both students and staff. Additionally, they do not offer make-up classes if you miss one, even due to weather-related issues. This lack of flexibility and concern for safety during inclement weather makes me hesitant to continue. I hope they reconsider their approach in the future for the safety and convenience of their customers.
My kids have been swimming here for 5 years, with a one-year break during COVID. Unfortunately, the quality has declined since the facility changed hands from a dedicated single owner to a larger company. I voiced concerns about safety and instruction—specifically, new swimmers and children with special needs being placed in the same lane—but they seemed uninterested in addressing the issue. Disappointing experience overall.
We recently joined triangle swim school and my kids are loving their coaches Ricky and Ana. They both do an amazing job! The pool is great however I had a rude experience with the Cary facility director. I had a request about a class which was within reason and nothing out of ordinary or schedule. However, the director had NO patience to even listen to what I was requesting and was extremely rude and loud to me. Both parents around and coaches were extremely uncomfortable with what they heard. I want to reiterate that all the other staff and the coaches are extremely kind, talented and amazing but I worry that the facility will lose amazing coaches and parents due to experiences like mine specifically if this is how they are treated by the center director. I also wish the facility had more showers. Amazing coaches but horrible experience with the director in Cary branch!
Perfectly unassuming, the Triangle Swim School has been great for our toddler. He's learning swim safety and comfort in pre-swim positions with staff who are kind and attentive. The facility is tucked away but offers a comfortable place with lots of aides and toys to keep swimming fun. Our coach was Sarah and she worked 1:1 within the class setting and gave coaching and practice techniques for us to try on our own. Well worth it for the peace of mind of water safety.
| Sunday | 9:00 AM – 6:30 PM |
|---|---|
| Monday | 4:00 – 8:30 PM |
| Tuesday | 11:00 AM – 8:30 PM |
| Wednesday | 10:00 AM – 8:30 PM |
| Thursday | 4:00 – 8:30 PM |
| Friday | 9:00 AM – 8:30 PM |
| Saturday | 9:00 AM – 3:00 PM |
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