British Swim School at 24 Hour Fitness - Lynnwood, located at 18930 29th Ave W, Lynnwood, WA 98036, USA, offers year-round swim lessons for individuals of all ages, from infants to adults. Their program emphasizes water safety and survival skills, utilizing a fun and gentle approach in small class settings.
The pool(s) at this location are typically heated to a comfortable 85-86 degrees Fahrenheit (29-30 degrees Celsius).
What are people saying (AI review summary)? Reviews for the swim program are mixed, highlighting both strong positives and significant drawbacks. Many customers praise the excellent and patient teachers (e.g., Jose, Ruth, Leah, Dorian, Kassandra Becker), noting that children make great progress and enjoy the lessons. Customer service is also commended for its integrity and responsiveness when handling specific issues like refunds. However, a major point of contention is the high cost ($188/month plus registration fees), with some feeling it offers poor value due to a 1:4 teacher-to-student ratio leading to limited individual instruction time. Facilities, often located in 24-hour fitness centers, are criticized for lacking proper changing rooms and showers, relying instead on pop-up tents. Additionally, general customer service for scheduling and inquiries is frequently described as poor, with busy lines and unreturned calls being common frustrations. While the teaching quality is generally high, facility inconveniences and customer service for routine matters detract from the overall experience for some.
Reviews
My kids making great progress and looking forward for going to class every week. We are going to bothell location. Trainer Kassandra Becker has been very helpful and patient teaching my kids.
I had signed up my kids for a program but didn’t realize there was an automatic payment, which I was charged for. However, my kids ended up not attending as we chose a different plan. When I brought this to their attention, they were kind enough to issue a full refund—including the registration fee. I truly appreciate their integrity and responsiveness.
Great program to introduce your child to swimming. I have only had positive interactions with the customer care and all the coaches. Most importantly my child loves the lessons
We got the worst experience with British Swim School. The tuition is ridiculously expensive $188/month + annual registration fee of $40/student. So, without the included registration fee, it is almost $50/half an hour, and the ratio between the teacher and swimmers is 1:4, so every student will have less than 10 minutes of instructions with the teacher. What does this mean? It means you pay for $47/less than 10 minutes. Just wow! They used the swimming pools at Lynnwood 24h fitness to give the lessons. You can imagine how much inconvenient it is when your child does not have proper places like bathrooms for changing clothes or taking a shower. They do have some pop-up changing tents though. Also, their customer service is just so bad! I called for so many times for scheduling and asking information about how does it work if the kid got upgraded to the next level but the line is always busy. I left some voice messages and they did not return my call. Needless to say, I will not recommend this place and will never consider coming back. It was so disapponting!
Great teachers at this location. My child’s had teachers Jose, Ruth, Leah and Dorian. The place and swimming pool area only needs to have some upgrades/ renovations, just like the same swim school in Everett.
| Sunday | 9:00 AM – 1:15 PM |
|---|---|
| Monday | Closed |
| Tuesday | 4:00 – 7:00 PM |
| Wednesday | Closed |
| Thursday | 4:00 – 7:00 PM |
| Friday | Closed |
| Saturday | Closed |
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