About
The Waukesha YMCA, located at 320 E Broadway, Waukesha, WI, is a comprehensive community center offering a wide range of health, wellness, and recreational programs. Facilities typically include a fitness center, group exercise studios, gymnasium, and aquatic areas with multiple pools, catering to various age groups and fitness levels through classes, open swim, and youth programs.
The Waukesha YMCA features two pools: a lap pool maintained at 80 degrees Fahrenheit, and a warm water teaching pool kept at 88 degrees Fahrenheit.
What are people saying (AI review summary)? Overall, reviews indicate a generally positive experience at the YMCA, with many praising the facility, the welcoming atmosphere provided by most staff, and engaging elements like the 'joke of the week.' The swim lessons, particularly parent/child classes, are highly lauded as 'top-notch' with specific instructors like Mr. Gus and Ms. Bob receiving commendation for effectively helping children overcome fear of water. Non-members also appreciate the ability to attend classes. However, a recurring negative theme highlights issues with a specific front desk employee, who is described as rude, condescending, and unwelcoming. This individual reportedly denied a public bus driver restroom access and handled a class cancellation (for which no prior email notification was received by attendees) in an unprofessional manner, creating a hostile first impression for some visitors despite the positive interactions with other team members.
Location
Gallery
Amenities
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Accessible Entrance
Reviews
Listing Reviews
July 28th, 2024PezraPlays
I take my son here for swim classes. We have had a great experience with our instructor and really enjoy the class. It's really great we can attend the class without being a member! Our first few experiences with the women at the front desk were always pleasant and welcoming. However, we had arrived for our class and we were informed it was canceled due to the Holidays. We had not recieved and email about this, and after speaking to others, they also did not recieve anything. This wasn't the issue though. The woman at the desk who informed us of this was extremely rude and condescending. She made us feel as though we had done something wrong and was extremely unfriendly. We then go to the class a few weeks later and the same woman had met us with the same attitude. She doesn't seem to have the greatest people skills, and has the most unfriendly, and unwelcoming demeanor. It's unfortunate because this is the first person you see upon entering, and she comes off as hostile. The other workers have all been great, warm, and kind.
May 24th, 2025Jeffrey Gower
I happen to be a YMCA (Silver sneakers)member. Great job guys: Found the joke of the week. What did the camping tent say to the sleeping bag? Answer was , I've gotcha covered 🤣 Additional wish I had your fax no. Maybe impossible for more jokes.
December 31st, 2024Dominick Ciauw Anggara
Great facility and great staffs ! The staff always greets me with smile every morning and always say goodbye when leaving the building !I am looking forward to read the Joke of the week and laugh together with the front desk
November 20th, 2024Melissa O'Hanison
The swim lessons are absolutely top notch! We do the parent / child swim for both of our kids and they look forward to it every week. My son who had a very negative experience elsewhere (to the point where he was afraid to go into any pool) was voluntarily and confidently jumping in fully by the 3rd lesson! Our kids teachers are Mr Gus and Ms Bob- and they are both phenomenal.
January 14th, 2025Myra Jones
I am a Waukesha Metro bus driver. I dropped a YMCA member off at this location. As a bus driver with limited places to use the restroom, usually establishments understand and allow us as public servants to use their restrooms. I was turned down and was not allowed to use the restroom, but the energy I received ..leads me to believe .. it's not because I just simply wasn't a "member". Honestly I just feel like the woman working the counter was mean and could have just let me use the restroom. Just wanted to voice my opinion.
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Opening Hours
| Sunday | 8:00 AM – 6:00 PM |
|---|---|
| Monday | 5:00 AM – 9:00 PM |
| Tuesday | 5:00 AM – 9:00 PM |
| Wednesday | 5:00 AM – 9:00 PM |
| Thursday | 5:00 AM – 9:00 PM |
| Friday | 5:00 AM – 9:00 PM |
| Saturday | 6:00 AM – 6:00 PM |
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