Swimming Pool
Sports Activity Location

Northwest Aquatic Center

4915 Madison Ave, Des Moines, IA 50310, USA

145 Reviews

About

Clean pool that's shallow in places and suitable for families with young kids.

Specific, real-time pool temperatures for the Northwest Aquatic Center are generally not published online. As an outdoor public facility, water temperatures typically vary with external weather conditions throughout the operating season.

What are people saying (AI review summary)? The reviews for the pool are largely negative, with many patrons expressing frustration over an abundance of strict rules, the banning of various recreational items, and what they perceive as an excessive number of lifeguards. Several reviewers criticized the staff and lifeguards for being rude, disrespectful, and too young, leading to poor customer service. One particularly severe complaint detailed an experience of racism and unfair rule enforcement. Other common issues included the pool frequently being closed or not open during advertised hours, and new charges for non-swimming adult spectators. In contrast, one positive review highlighted the pool as a favorite, noting it is rarely busy and has diligent lifeguards.

Location

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Amenities

  • Good for Children
  • Accepts Credit Cards
  • Accessible Entrance

Reviews

Listing Reviews
Angelica Freeman August 13th, 2025
Angelica Freeman

Pool is never open, Google says opens at 1pm and it's 130pm; not open on a Wednesday. Pool wasn't open yesterday (Tuesday) either, what's the point? Lifeguards are rude also, bad pool. Don't go.

Shelly Udomon August 17th, 2025
Shelly Udomon

This is our favorite pool! It's rarely overwhelming busy. The lifeguards are very diligent.

Danielle Warford July 16th, 2025
Danielle Warford

Run by a bunch of teenagers who need a lesson in respect. The worst part was the poor racism my kids have to endure. Another guy (white) with 3 non-swimmers with no life jackets and they never said a word but myself with 2 black kids in life jackets and they have to be by my side, can’t even hang on my back for a ride! Holy moly!! “Supervisor” tried to come talk to me and I just had to laugh. Here a young twenty year old thinks he knows something. This world sucks.

Nicole Nevárez June 20th, 2025
Nicole Nevárez

Not fun, too many life guards, no one would believe DSM has a life guard shortage at this pool; too many rules; everything I brought to float and play with was banned. Even the large pillars holding up the tarp shelter in the water that were DESIGNED AND CONSTRUCTED TO SIT ON are not touchable. Lame pool, go elsewhere.

candi whitten June 13th, 2025
candi whitten

This is my second year bring grandchildren to this pool and today was first time I had to pay to sit and watch them swim. Might be a low amount but when you are limited income it’s a lot. Not sure I’ll come again. Because I’ll I got from manger (who was in 20’s to early 30’s was double talk. ).

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Opening Hours

Sunday Closed
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed

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